--- title: "Monday.com - Auto-Respond Docs" description: "Push every Auto-Respond lead into Monday.com as an item on a board you choose, in the group you choose, with customizable column mapping." source: https://auto-respond.com/docs/integrations/monday/ last_updated: 2026-04-21 --- ![Monday.com documentation guide](https://auto-respond.com/assets/docs/integrations-monday.svg "Monday.com Documentation") A visual guide to the Monday.com documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Monday.com. # Monday.com The Monday.com integration creates an item on a Monday.com board every time a new lead comes through Auto-Respond. You choose which board to use, which group within the board to drop new items into, and how each Auto-Respond field maps to a Monday column - so your team’s board stays organized exactly how you already use it. ℹ️ The Monday.com card is on any source’s **Messaging Settings** → **Integrations** tab. ## What gets synced Every lead pushed into Monday.com creates a new item with: - First name / last name (usually combined into the item name) - Phone number - Email - Postal code - The inquiry / notes Exactly which columns these land in depends on your field mapping (see below). ## Connecting Monday.com ### Open the integration In Auto-Respond, open the source → **Messaging Settings** → **Integrations** tab → **Monday.com** card. ### Paste your Monday.com API token Click **Connect** and paste your Monday.com API token. You can generate a token in Monday.com under your profile → **Developers** → **My access tokens**. ### Save and validate Click **Save**, then click **Validate Connection**. If the token is wrong, Monday’s error is shown inline. ### Pick a Board Once connected, a **Board** dropdown appears with the boards available to the connected user. Pick the board where new leads should appear. Default: **Auto Respond | Leads** (if you have a board with that name, it’s picked automatically). ### Pick a Group Then pick a **Group** on that board - groups are the colored sections you already have on your Monday board (e.g., “New Leads”, “To Qualify”). New items from Auto-Respond will be created in this group. ### Map your fields On the card you’ll see the list of Auto-Respond fields and a dropdown next to each one to map it to one of your board’s columns. For example, map **Phone** to your phone column, **Email** to your email column, **Postal code** to a text column, and so on. Save when you’re done. ### Turn on the Enable toggle Nothing is sent to Monday.com until **Enable** is on. ## Options ### Enable Turns the integration on or off for this source. Default: **off**. ### Inherit from parent Only shown on a location with a parent business. When **on**, the location uses the parent’s Monday settings (token, board, group, mapping). When **off**, it overrides them per location. ### Board Which Monday.com board new items are created on. Default: **Auto Respond | Leads** if that board exists on your account; otherwise pick any board. ### Group Which group within the selected board new items land in. You can reorganize the items on Monday after they’re created - changes to the group after the fact don’t affect Auto-Respond. ### Field mapping Customize which Monday column each Auto-Respond field writes to. If you don’t map a field, that field simply isn’t written to Monday - nothing else on the item is affected. Updating the mapping only affects _new_ items going forward; existing items aren’t rewritten. ### Create lead in CRM only when contact info is received Label: **Create lead in CRM only when contact info is received**. Default: off. - **When on** - Monday.com gets the lead only once the lead has shared a phone number or email, and only if **CRMs** is checked under **Trigger integrations:** in the source’s [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/) tab for that kind of contact info. - **When off** - Monday.com gets the lead as soon as the lead first reaches out, even before you have their contact info. ### Create only new leads Label: **Create only new leads**. Default: off. - **When on** - If your business had already messaged the lead before Auto-Respond first received the conversation, the lead’s contact info is not sent to Monday.com. New messages in a conversation don’t send the lead again either. - **When off** - Those leads and messages are sent too. This option looks at the conversation, not at Monday.com: it doesn’t search Monday.com for an existing record. ### Notify this integration only after the AI determines the lead is interested Label: **Notify this integration only after the AI determines the lead is interested**. Default: off. - Needs **AI Assistant** with **Short** or **Long** conversation in Conversation Setup. - Can’t be turned on together with **Create lead in CRM only when contact info is received** or **Create only new leads**. ### Validate Connection Re-tests your API token. ### Disconnect Removes the API token, the board selection, the group, and the field mapping. Confirmation required. ## Matching and deduplication Matching depends on which Monday columns you’ve mapped to phone and email. If those columns aren’t mapped, duplicate items can be created on repeat inquiries. ## Disconnecting Open the Monday.com card → click **Disconnect** → confirm. The token, board choice, group choice, and mapping are all cleared. Items already on your Monday board are untouched. ## Troubleshooting - **“Validation failed” / invalid token** - The API token is wrong or was revoked. Generate a new one in Monday.com. - **Board dropdown is empty** - The connected user has no boards, or the token doesn’t have permission to list boards. Generate a token scoped to a user who can see the board. - **Items going to the wrong place** - Check your Board and Group selections. - **Fields not populating on the item** - That field isn’t mapped. Go to the field mapping section of the card and map it to a column. - **Duplicates** - Map Monday’s phone and email columns in the field mapping, and consider turning on **Create lead in CRM only when contact info is received**. *** Questions about the Monday.com integration? Email . Last updated: April 21, 2026