--- title: "Slack - Auto-Respond Docs" description: "Post Auto-Respond lead alerts into a channel in your Slack workspace via OAuth." source: https://auto-respond.com/docs/integrations/slack/ last_updated: 2026-04-21 --- ![Slack documentation guide](https://auto-respond.com/assets/docs/integrations-slack.svg "Slack Documentation") A visual guide to the Slack documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Slack. # Slack The Slack integration posts a message into a channel in your Slack workspace every time a new lead reaches out. Your team sees the lead’s name, contact info, and inquiry right in the channel they already live in, and updates to the lead land as replies in the same thread so the conversation stays in one place. ℹ️ The Slack card is on any source’s **Messaging Settings** → **Integrations** tab. ## What you’ll get - A new message in your chosen Slack channel for each incoming lead. - Follow-up updates on that lead (new messages, contact info, status changes) posted as replies in the same thread. - Lead details included in the message - name, phone, email, zip code, and the original inquiry. - Optionally, the source name (“Yelp – Downtown”) tagged on the message. ## Connecting Slack ### Open the integration In Auto-Respond, open the source → **Messaging Settings** → **Integrations** tab → **Slack** card. ### Click Connect You’ll be redirected to Slack to authorize the connection. Sign in to the workspace you want alerts to land in if you’re not already signed in. ### Approve the scopes Slack will ask you to approve these permissions: - `chat:write` - post messages into channels. - `channels:read` - list your public channels so you can pick one. - `channels:join` - join the channel you pick so messages can be posted there. - `groups:read` - list your private channels if you want to use one. Approve and you’ll be sent back to Auto-Respond. ### Pick a channel Once you’re back on the Slack card, pick a **Channel** from the dropdown. The list is your workspace’s public channels, plus any private channels you have access to. This is the channel every lead alert for this source will land in. ### Validate and save Click **Validate Connection** to post a test message into the channel. If you see the test message in Slack, you’re done. ### Turn on the Enable toggle The integration doesn’t post anything until **Enable** is on. ## Options ### Enable Turns the integration on or off for this source. Default: **off**. ### Inherit from parent Only shown on a location with a parent business. When **on**, the location uses the parent’s Slack connection and channel. When **off**, it has its own. ### Channel Dropdown of channels in the connected Slack workspace. This is where the alerts will post. Change it at any time - new leads will go to the new channel. 💡 If a channel you want isn’t showing up, make sure the Slack app has been invited to it (for private channels) or that it’s a public channel in the connected workspace. ### Notify on new lead When **on**, a Slack alert is sent as soon as a new lead comes in. When **off**, there is no new-lead alert; you still get an alert when a customer sends a message the AI doesn’t handle or when the AI hands the lead to a person, and when contact info arrives if **Messengers** is checked under **Trigger integrations:** in the source’s [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/) tab. ### Notify only for MESSAGE type leads Shown only on Google Local Services sources. When **on**, phone-call and booking leads are not sent to this integration, only message leads. ### Include source name in messages Label: **Include source name in messages**. Default: off. When **on**, the source name is added to the Slack alert so you can tell sources apart. ### Validate Connection Posts a test message into the selected channel right now. ### Disconnect Removes the Slack OAuth connection. Confirmation required. You should also remove the Auto-Respond app from your Slack workspace via Slack’s **App Management** page if you want it fully cleaned up there. ## What the notification contains Each Slack message includes: - Lead’s name (if shared) - Phone number (if shared) - Email (if shared) - Zip / postal code (if shared) - The original inquiry text - The source the lead came from (if **Include source name in messages** is on) Follow-up activity on the same lead (new messages, captured contact info) posts as a threaded reply on the original message so the full history stays together. ## Disconnecting Open the Slack card → click **Disconnect** → confirm. The Slack connection is removed from Auto-Respond. ## Troubleshooting - **“Validation failed”** - The OAuth connection was revoked in Slack, or the Slack app was removed from the workspace. Click **Connect** again and re-authorize. - **No messages arriving** - Check that **Enable** is on. Make sure you’ve selected a **Channel**. If the channel is private, make sure the Auto-Respond Slack app is a member of the channel. - **Messages going to the wrong channel** - Switch the **Channel** dropdown on the card. - **Can’t see a private channel in the list** - Invite the Auto-Respond Slack app to that channel from Slack, then reopen the dropdown. *** Questions about the Slack integration? Email . Last updated: April 21, 2026