---
title: "SmartMoving - Auto-Respond Docs"
description: "Push every Auto-Respond lead into SmartMoving with move-specific details - origin, destination, move date, and referral source."
source: https://auto-respond.com/docs/integrations/smartmoving/
last_updated: 2026-04-21
---

![SmartMoving documentation guide](https://auto-respond.com/assets/docs/integrations-smartmoving.svg "SmartMoving Documentation")

A visual guide to the SmartMoving documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for SmartMoving.

# SmartMoving

The SmartMoving integration is purpose-built for moving companies. On top of standard contact info, it captures move-specific details - origin address, destination address, move date, and how the lead heard about you - so your SmartMoving pipeline contains everything a mover needs to quote the job.

ℹ️

The SmartMoving card is on any source’s **Messaging Settings** → **Integrations** tab.

## What gets synced

Every lead pushed into SmartMoving includes:

**Contact information**

- First name
- Last name
- Phone number
- Email
- Postal code

**Move-specific details (when captured during the conversation)**

- Origin address info (moving from)
- Destination address info (moving to)
- Move date
- Referral source

## Connecting SmartMoving

### Open the integration

In Auto-Respond, open the source → **Messaging Settings** → **Integrations** tab → **SmartMoving** card.

### Paste your SmartMoving provider API key

Click **Connect** and paste your SmartMoving provider API key. You can find or generate this key in your SmartMoving account settings.

### Save and validate

Click **Save**, then click **Validate Connection**. If the key is wrong, SmartMoving’s error is shown inline.

### Turn on the Enable toggle

Nothing is sent to SmartMoving until **Enable** is on.

## Options

### Enable

Turns the integration on or off for this source. Default: **off**.

### Inherit from parent

Only shown on a location with a parent business. When **on**, the location uses the parent’s SmartMoving settings. When **off**, it overrides them.

### Create lead in CRM only when contact info is received

Label: **Create lead in CRM only when contact info is received**. Default: off.

- **When on** - SmartMoving gets the lead only once the lead has shared a phone number or email, and only if **CRMs** is checked under **Trigger integrations:** in the source’s [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/) tab for that kind of contact info.
- **When off** - SmartMoving gets the lead as soon as the lead first reaches out, even before you have their contact info.

### Create only new leads

Label: **Create only new leads**. Default: off.

- **When on** - If your business had already messaged the lead before Auto-Respond first received the conversation, the lead’s contact info is not sent to SmartMoving. New messages in a conversation don’t send the lead again either.
- **When off** - Those leads and messages are sent too.

This option looks at the conversation, not at SmartMoving: it doesn’t search SmartMoving for an existing record.

### Notify this integration only after the AI determines the lead is interested

Label: **Notify this integration only after the AI determines the lead is interested**. Default: off.

- Needs **AI Assistant** with **Short** or **Long** conversation in Conversation Setup.
- Can’t be turned on together with **Create lead in CRM only when contact info is received** or **Create only new leads**.

### Validate Connection

Re-tests your API key.

### Disconnect

Removes the API key. Confirmation required.

## Matching and deduplication

Matching is done on phone and email.

## About the move-specific fields

The origin, destination, move date, and referral source are **only** written to SmartMoving if they were actually captured during the Auto-Respond conversation. If the lead didn’t mention their destination, for example, that field is left blank on the SmartMoving record - it is never fabricated.

## Disconnecting

Open the SmartMoving card → click **Disconnect** → confirm. The API key is cleared.

## Troubleshooting

- **“Validation failed” / invalid key** - The provider API key is wrong or was revoked. Generate a new one in SmartMoving.
- **No leads appearing** - Confirm **Enable** is on, check **Create lead in CRM only when contact info is received**, and confirm the provider key has permission to create leads.
- **Move details missing from the SmartMoving lead** - Those fields are only filled in when the conversation captured them. Check the inquiry - if the lead never shared a move date, it will be blank on SmartMoving too.
- **Duplicates** - Turn on **Create lead in CRM only when contact info is received** so a lead is only created once a phone number or email is known.

***

Questions about the SmartMoving integration? Email <support@auto-respond.com>.

Last updated: April 21, 2026