--- title: "Telegram - Auto-Respond Docs" description: "Get Auto-Respond lead notifications in a Telegram group, and reply to customers or stop the AI right from the chat." source: https://auto-respond.com/docs/integrations/telegram/ --- ![Telegram documentation guide](https://auto-respond.com/assets/docs/integrations-telegram.svg "Telegram Documentation") A visual guide to the Telegram documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Telegram. # Telegram The Telegram integration posts lead notifications into a Telegram group your team already uses - new leads, contact info a customer shares, customer messages the AI didn’t answer, booked appointments, and voice-agent call summaries. Your team can also reply to customers and stop the AI right from notifications about conversations. ℹ️ You set Telegram up once and then choose which sources post into the group. Add it from a source’s **Messaging Settings** → **Integrations** tab, or from **Settings** → **Integrations** in the menu, which lists all your integrations. ## What gets posted You’ll recognize each notification by its label: - **New Lead** - a new lead came in. Only when **Notify on new lead** is on. - **Phone Message** or **Email Message** - the customer shared a phone number or email. Only when **Trigger messenger integrations** is on in the source’s [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/) settings. - **Sent a message** - the customer wrote and the AI didn’t answer, for example because the AI is off for this lead, it handed the lead over to your team, or it reached its message limit. - **System** - a notice about the lead, such as _“AI message limit reached”_ or a file the customer sent. - **Appointment Scheduled** or **Booking Summary** - the AI agreed on an appointment or booked one. - **Call Finished** - a voice-agent call ended, with the phone number, a call summary, and the recording link. See [Voice Agent Integrations](https://auto-respond.com/docs/voice-agent/integrations/). Lead notifications also show the customer’s name and, where they apply, the address, the original request, and a link to the conversation. ## Connecting Telegram ### Add Telegram In Auto-Respond, open the source → **Messaging Settings** → **Integrations** tab → **Add integration** → **Create new** → **Telegram**. The Telegram window opens. If your account already has a Telegram integration, pick it on the **Use existing** tab instead. ### Get the code Click **Generate Telegram Invite Link**. The card shows the username of our bot and a code that looks like `/Register:XXXXXXXX#`. ### Add the bot to your group In Telegram, open the group you want the notifications in (or create a new one) and add the bot as a member. ### Paste the code into the group Click **Copy Code** and send the code in the group as a message on its own, or click **Share to Telegram** and pick the group. The bot answers _“Chat Registered!”_. ### Check the card Close the Telegram window and open it again with **Settings** next to Telegram on the source’s **Integrations** tab. The card now shows **Telegram Connected**, and **Enabled** is on. To post another source into the same group, open that source’s **Integrations** tab → **Add integration** → **Use existing** and pick this Telegram integration. You can also tick sources under **Where it’s used** in the Telegram window. ## Options ### Enabled Turns this Telegram integration on or off everywhere it’s used. It turns on by itself when the bot registers your group. To stop posting for one source only, switch Telegram off on that source’s **Integrations** tab instead. ### Include source name in messages Default: off. When **on**, each message starts with **Source:** and the source’s name - handy when several sources post into one group. ### Notify on new lead Default: off. - **When on** - A **New Lead** message is posted as soon as a lead comes in. - **When off** - No **New Lead** message. The other notifications in [What gets posted](#what-gets-posted) still arrive. ### Reply to customers and stop the AI from this chat Default: on. While it’s on, notifications about conversation leads get two buttons: **💬 Reply to customer** and **⏹ Stop AI & follow-ups**. See [Replying to a customer from Telegram](#replying-to-a-customer-from-telegram) and [Stopping the AI from Telegram](#stopping-the-ai-from-telegram). - Conversation leads are Yelp, Thumbtack, Facebook Messenger, Instagram, and Google Local Ads leads that started as a message. Notifications about other leads - website forms, Facebook Lead Ads, Google Local Ads phone calls and bookings, and leads that came in as a voice-agent call - arrive without buttons. - It applies to every source that uses this Telegram integration. - It only adds buttons. It doesn’t change which notifications are posted. - Notifications posted while it was off have no buttons. - When you turn it off, buttons already in the group stay, but pressing one only shows _“Lead actions are turned off for this chat”_. ⚠️ This option is on unless you untick it, and anyone in the group can use the buttons. Keep the group to people who may answer your customers, or untick the option. ### Change Telegram Chat Moves the notifications to another group: you get a new code and paste it there, the same way as when connecting. Until the new group is registered, this Telegram integration posts nothing. Buttons in the old group stop working. ## Replying to a customer from Telegram **💬 Reply to customer** is on notifications about conversation leads (see [Reply to customers and stop the AI from this chat](#reply-to-customers-and-stop-the-ai-from-this-chat)). ### Press Reply to customer Press **💬 Reply to customer** under the notification. The bot posts a message that mentions you, and Telegram opens a reply to it for you. ### Write your answer as a reply to that message Type your answer and send it as a reply to the bot’s message. The customer gets it exactly as you wrote it, on the platform the lead came from. ### Check the confirmation The bot answers ✅ _“Sent to”_ with the customer’s name, and the notification shows ✅ _“@yourname replied:”_ with the start of your reply. Only an answer to the bot’s message, from the person who pressed the button, reaches the customer: - **Everything else stays in Telegram.** Replies to the notification itself and anything else said in the group are never sent to customers. - **One person at a time.** While you write, the notification shows _“✍️ @yourname is writing a reply…”_. A teammate who presses the button is told you’re already writing, and if someone else answers the bot’s message meant for you, nothing is sent. - **5 minutes.** The reply window closes 5 minutes after you press the button. Press **💬 Reply to customer** again to start over. - **Cancel** by tapping **/cancel** in the bot’s message. Nothing is sent. - **Text only.** Photos, files, and voice messages aren’t sent. - **One message per press.** To send another one, press the button again. - If someone on your team already replied to the customer after the notification was posted, the bot’s message warns you. - Editing or deleting your message in Telegram afterwards doesn’t change what the customer received. Sending a reply from Telegram works like replying by hand in Auto-Respond: the AI stops answering this lead, and automatic follow-ups stop unless **Keep sending follow-ups after you reply yourself** is on (see [Follow-ups](https://auto-respond.com/docs/messaging-settings/follow-ups/)). A **System** note in the lead’s conversation shows who replied from Telegram. ℹ️ Facebook Messenger and Instagram accept replies only within 24 hours of the customer’s last message. When a platform refuses a reply, the bot answers ❌ _“Not sent”_ with the reason. The reply window stays open, so you can reply to the bot’s message again or tap **/cancel**. ## Stopping the AI from Telegram Press **⏹ Stop AI & follow-ups** to take a lead over from the AI: - The AI stops answering this lead. - Automatic follow-ups stop. A lead in **Bot Follow-up** or **Scheduled Messages** moves to **Follow-up**. Any other status, such as **Meeting** or **Done**, stays as it is. - Voice-agent calls already scheduled for this lead are cancelled. - The notification shows ⏹ _“AI & follow-ups stopped by @yourname”_, and a **System** note in the lead’s conversation records who did it. If the AI and follow-ups were already off, nothing changes and the bot tells you so. To let the AI answer the lead again, turn it back on from the lead in Auto-Respond (see [Messages](https://auto-respond.com/docs/leads/messages/)). ## Turning Telegram off - **For one source** - switch Telegram off on that source’s **Integrations** tab. Other sources keep posting. - **Everywhere** - turn off **Enabled** on the Telegram card, or click **Delete integration** in the Telegram window. Every source that used it stops posting. Messages already in the group stay, but their buttons stop working. You can remove the bot from the group in Telegram if you no longer need it. ## Troubleshooting - **The bot didn’t answer the code** - Make sure the bot is a member of the group, and send the code exactly as the card shows it, as a message on its own (it ends with `#`). - **The bot answered “Chat Registered!” but the card still shows a code** - Close the Telegram window and open it again. If the code is still there, the one you pasted was an older code: paste the code the card shows now. - **No messages arriving** - Check that **Enabled** is on, that Telegram is on for the source on its **Integrations** tab, and that the bot is still in the group. **New Lead** messages need **Notify on new lead**, and contact-info messages need **Trigger messenger integrations** in [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/). - **No buttons under a notification** - Check that **Reply to customers and stop the AI from this chat** is on. Notifications posted while it was off have no buttons, and notifications about website forms, Facebook Lead Ads, Google Local Ads phone calls and bookings, and voice-agent call leads never get them. - **“Lead actions are turned off for this chat”** - The option was turned off, the integration was switched off or moved to another group, or the lead’s source no longer uses it. - **The bot says a teammate is already writing a reply** - That teammate has the reply window for this lead. Try again when they’re done, at most 5 minutes later. - **“This reply window has closed, so nothing was sent”** - 5 minutes passed, or you pressed the button again and a newer window replaced this one. Press **💬 Reply to customer** again. - **❌ “Not sent”** - The platform refused the reply, and the bot shows why. Reply to the bot’s message again to retry, or tap **/cancel**. *** Questions about the Telegram integration? Email . Last updated: October 22, 2026