---
title: "Thumbtack - Auto-Respond Docs"
description: "Connect your Thumbtack Pro account so every inquiry is answered instantly and every lead lands in Auto-Respond."
source: https://auto-respond.com/docs/lead-sources/thumbtack/
---

![Thumbtack documentation guide](https://auto-respond.com/assets/docs/lead-sources-thumbtack.svg "Thumbtack Documentation")

A visual guide to the Thumbtack documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Thumbtack.

# Thumbtack

ℹ️

Auto-Respond is an independent service. The Thumbtack name is used only to identify a compatible third-party platform connection. Connecting requires the account holder’s authorization through the supported API flow.

Connecting Thumbtack turns your Thumbtack Pro account into a source in Auto-Respond. Every inquiry that comes in through Thumbtack is picked up automatically, answered according to your Messaging Settings, and shown on your Leads page with the full conversation.

Thumbtack is a two-way messaging source - both inbound messages and outbound replies go through Auto-Respond. For what the Thumbtack auto responder does, how it compares with Thumbtack Front Desk, and pricing, see [Thumbtack Auto Responder](https://auto-respond.com/thumbtack-auto-responder/).

## What gets captured from Thumbtack

Every Thumbtack inquiry brings over whatever the customer shared on Thumbtack, including:

- Customer name
- Project details (service category, job description)
- Postal code or service location
- Availability the customer selected
- Phone number and email when the customer shares them in the conversation
- File attachments (documents or images) when the customer uploads them

## Connecting a Thumbtack source

### Open Sources

In Auto-Respond, go to **Sources** and click **Add Thumbtack**.

### Sign in and authorize

You’ll be redirected to Thumbtack. Sign in with your Thumbtack Pro credentials and grant Auto-Respond permission to read inquiries and send replies on behalf of your Pro account. Your password is never shared with Auto-Respond - only a secure access token is returned after you approve.

### Review activation

After authorizing, you’re redirected back to Auto-Respond. Your Thumbtack Pro account appears as a new source on the Sources page with a green **Active** status and a link to **Messaging Settings**.

## What’s different about this source

- **One source per Pro account.** Unlike Yelp, Thumbtack isn’t organized by location - one Thumbtack Pro account is one source.
- **Service categories come through.** The service category the customer picked on Thumbtack is included in the inquiry, which helps the AI assistant tailor its reply.
- **Attachments are preserved.** If the customer uploaded documents or images on Thumbtack, those are visible on the lead in Auto-Respond.

## Messaging Settings for this source

A Thumbtack source supports the full set of Messaging Settings:

- **Conversation Setup** - AI assistant or predefined messages
- **Follow-ups** - nurturing sequences
- **Timing** - business hours and delays
- **Integrations** - CRM and team notifications
- **Contact Info** - what happens when the customer shares a phone number or email

See [Messaging Settings](https://auto-respond.com/docs/messaging-settings/) for details on each tab.

## Pricing

A Thumbtack source is **$99/month**. See [Pricing](https://auto-respond.com/docs/pricing/) for the full table.

## Troubleshooting

- **Authorization failed** - Make sure you’re signed into the correct Thumbtack Pro account, then try again. If you recently changed your Thumbtack password, re-authenticate.
- **Messages aren’t arriving** - Confirm the source is **Active**, open Thumbtack to confirm new inquiries are landing in your Thumbtack inbox, and re-authenticate if needed.
- **Replies aren’t being sent** - Check that your Messaging Settings have a Conversation Setup configured and that business hours / timing aren’t holding messages.
- **Billing warning on the card** - Open **Billing** and resolve the payment issue. The source won’t receive new messages until billing is current.

***

Questions about connecting Thumbtack? Email <support@auto-respond.com>.

Last updated: August 29, 2026