---
title: "Yelp - Auto-Respond Docs"
description: "Connect your Yelp Business locations so the AI creates a job-specific response for every new message and every lead lands in Auto-Respond."
source: https://auto-respond.com/docs/lead-sources/yelp/
---

![Yelp documentation guide](https://auto-respond.com/assets/docs/lead-sources-yelp.svg "Yelp Documentation")

A visual guide to the Yelp documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Yelp.

# Yelp

Connecting Yelp turns each of your Yelp Business locations into a source in Auto-Respond. Every new inquiry is picked up automatically, handled according to your Messaging Settings, and shown on your Leads page with the full conversation.

Yelp is a two-way messaging source - the full conversation, inbound messages and replies, appears in Auto-Respond. Each Yelp location is billed separately and can be configured independently. For how the Yelp auto responder works, what a good first reply contains, and pricing, see the [Yelp auto responder guide](https://auto-respond.com/blog/yelp-auto-responder/).

## What gets captured from Yelp

Every Yelp inquiry brings over whatever the customer shared on Yelp, including:

- Customer name
- Phone number (when the customer chooses to share it on Yelp) - see the note below
- Project or job name (for example “Kitchen remodel” or “Move 2-bedroom apartment”)
- Availability status and dates
- Postal code or service location
- Survey answers the customer filled out on Yelp
- Any additional customer description or notes
- Project attachments such as photos

ℹ️

**Yelp phone numbers.** When a customer chooses to share their phone number on Yelp, Auto-Respond fetches their real number directly from Yelp and adds it to the lead automatically. Your [Contact Info](https://auto-respond.com/docs/messaging-settings/contact-info/) phone settings then apply: your team can be notified, your CRM updated, and, if you use the voice agent, the customer can be called. No Zapier or other extra setup is needed.

## Connecting a Yelp source

### Open Sources

In Auto-Respond, go to **Sources** and click **Add Yelp**.

### Sign in and authorize

You’ll be redirected to Yelp. Sign in with the Yelp account that manages your business locations and grant Auto-Respond access to your Yelp inbox. Your Yelp password is never shared with Auto-Respond - only a secure access token is returned after you approve.

### Pick which locations to activate

After authorizing, you’ll see a list of **every Yelp business location** your account manages. Activate the locations you want Auto-Respond to handle. Each activated location becomes its own source with its own Messaging Settings, Integrations, and billing line.

### Review activation

The Sources page now shows each activated Yelp location as a separate card with a green **Active** status, the location name, and a link to **Messaging Settings**.

## What’s different about this source

- **One source per location.** If your Yelp account has multiple locations, each is a separate source. This lets you use different messaging, pricing, and integrations per location.
- **Real phone numbers from Yelp.** When the customer opts in to share their phone number on Yelp, Auto-Respond pulls the real number straight from Yelp and adds it to the lead.
- **Rich inquiry data.** Yelp provides more structured data than most platforms - project names, survey answers, availability, postal code, and attachments - which the AI assistant can use in its replies.

## Messaging Settings for this source

A Yelp source supports the full set of Messaging Settings:

- **Conversation Setup** - AI assistant or predefined messages
- **Follow-ups** - nurturing sequences
- **Timing** - business hours and delays
- **Integrations** - CRM and team notifications
- **Contact Info** - what happens when the customer shares a phone number or email

See [Messaging Settings](https://auto-respond.com/docs/messaging-settings/) for details on each tab.

## Pricing

Each Yelp location is **$99/month**. See [Pricing](https://auto-respond.com/docs/pricing/) for the full table.

## Troubleshooting

- **Authorization failed** - Make sure you’re signed into the Yelp account that manages the location, then try again. If you recently changed your Yelp password, re-authenticate.
- **A location is missing after connecting** - Only locations your Yelp account manages will appear. Add your user to the location in Yelp first, then reconnect.
- **Messages aren’t arriving** - Confirm the source is **Active**, check that your Yelp account still has Auto-Respond authorized, and open the location in Yelp to confirm new messages are appearing there too.
- **Real phone number isn’t showing** - Yelp only provides the number once the customer chooses to share it on Yelp. As soon as they do, Auto-Respond adds it to the lead automatically.
- **Billing warning on the card** - Open **Billing** and resolve the payment issue. The source won’t receive new messages until billing is current.

***

Questions about connecting Yelp? Email <support@auto-respond.com>.

Last updated: October 1, 2026