--- title: "Quick Replies - Auto-Respond Docs" description: "Your personal library of reusable message templates, with a name placeholder that auto-fills the customer's name." source: https://auto-respond.com/docs/leads/quick-replies/ last_updated: 2026-09-14 --- ![Quick Replies documentation guide](https://auto-respond.com/assets/docs/leads-quick-replies.svg "Quick Replies Documentation") A visual guide to the Quick Replies documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Quick Replies. # Quick Replies **Quick Replies** are reusable message templates saved to your user account. Any time you’re about to type the same thing for the fifth time - “Thanks for reaching out, what’s the best number to reach you?” - save it as a quick reply and pick it from a menu instead. Quick Replies are **per-user** - each teammate has their own library. They’re different from [Scheduled Messages](https://auto-respond.com/docs/leads/scheduled-messages/), which pair a template with a timing rule. ## Getting here In Auto-Respond, go to **Leads** and open any lead. Both the **Save as Quick Reply** and **Open Quick Replies** controls are on the composer at the bottom of the Conversation view. You can also manage your library from your user settings. ## Saving a quick reply The easiest way to build your library is to save what you’re already writing. ### Open any lead In the Leads table, click a row to open the Lead Details dialog. ### Type the message you want to save Write it in the composer exactly the way you want to reuse it. If you want the customer’s name to auto-fill later, include `#customer_display_name#` wherever the name should go. ### Click Save as Quick Reply The text is added to your Quick Replies library. It’s available immediately on every lead you open. ## Using a quick reply ### Open a lead Click the row in the Leads table. ### Open the Quick Replies picker Click **Open Quick Replies** in the composer. ### Pick a reply The template’s text populates the composer. The `#customer_display_name#` placeholder is replaced with this lead’s customer name. ### Edit if needed and send Tweak anything you want, then click **Send** or **Send scheduled**. See [Messages](https://auto-respond.com/docs/leads/messages/) for sending options. ## The customer-name placeholder Include `#customer_display_name#` anywhere in a quick reply and it will be replaced with the lead’s customer name when you apply the template. For example: > Hi `#customer_display_name#`, thanks for reaching out! What’s the best phone number to reach you at? …becomes: > Hi Jamie, thanks for reaching out! What’s the best phone number to reach you at? ℹ️ **Only one placeholder is supported.** `#customer_display_name#` is the only placeholder in Quick Replies. Everything else in the template is inserted verbatim - so keep anything that should vary per customer (like specific dates or prices) out of the template. ## Good templates to save - A first-response greeting that asks for phone and best time to call. - A price-range reply you give to general pricing questions. - A link to your portfolio or past work. - An “out of service area, but we can refer” response. - A standard intake question list (“What’s the address? What’s the square footage?”). Keep templates short and add the personal specifics manually before you send. ## Managing the library Open your quick replies from **Open Quick Replies** on any lead, or from your user settings. From there you can remove templates you no longer use. Because the library is per-user, your edits don’t affect other teammates’ libraries. Share wording between teammates the old-fashioned way - paste it into a chat. *** Questions? Email . Last updated: September 14, 2026