---
title: "Lead Statuses - Auto-Respond Docs"
description: "The seven lead statuses in Auto-Respond, what each one means, and when each is set."
source: https://auto-respond.com/docs/leads/statuses/
last_updated: 2026-04-21
---

![Lead Statuses documentation guide](https://auto-respond.com/assets/docs/leads-statuses.svg "Lead Statuses Documentation")

A visual guide to the Lead Statuses documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Lead Statuses.

# Lead Statuses

Every lead in Auto-Respond has a **status**. The status is shown as a color-coded dropdown in the **Lead Status** column of the Leads table and in the header of the Lead Details dialog. Statuses give you a consistent way to triage leads, filter the inbox, and track a prospect from first contact to a closed outcome.

## Getting here

In Auto-Respond, go to **Leads**. The **Lead Status** column on each row shows the current status. Click the dropdown to change it, or open the lead and use the status dropdown in the dialog header.

## The seven statuses

### Answered (green)

A business reply has been sent to this customer - either manually by a teammate or automatically by the AI assistant. Use this as the default “we’ve responded, waiting on the customer” state.

### No Answer (red)

No business reply has been sent yet. New leads where nothing has gone out typically sit here until someone (or the AI) replies.

### Follow-up (orange)

You’ve manually flagged this lead for follow-up. Set this yourself when a lead needs a check-in, a callback, or a next action from your team.

### Scheduled Messages (purple)

A scheduled message is queued to go out for this lead at a future time. **This status is set automatically** when you apply a scheduled-message template to a lead. It clears to a different status once the scheduled message sends or you cancel it.

### Meeting (blue)

A meeting, call, or appointment has been scheduled with this customer. Set this manually when you’ve booked something on the calendar so the lead shows up clearly in your pipeline.

### Done (white / gray)

The lead is closed. Use this for any end state - won the job, lost the job, not a fit, spam, duplicate, or otherwise resolved. Keeping active leads out of **Done** makes the rest of your inbox easier to work.

### Bot Follow-up (yellow)

The system has queued an automatic follow-up to go out for this lead. **This status is set automatically** - you do not normally pick it yourself. It appears while an automatic follow-up is pending and clears once the follow-up has been sent or the customer replies.

ℹ️

**Who sets what.** You set **Answered**, **No Answer**, **Follow-up**, **Meeting**, and **Done** manually from the dropdown. **Scheduled Messages** is set for you when you apply a scheduled message. **Bot Follow-up** is set for you when the system queues an automatic follow-up.

## Changing a lead’s status

You can change status in two places:

- **From the Leads table** - click the **Lead Status** dropdown on the row and pick a new value.
- **From the Lead Details dialog** - open the lead and use the status dropdown in the dialog header.

The change saves immediately and the row updates for every teammate who has the inbox open.

## Filtering by status

The **Lead status** filter in the toolbar is a multi-select - pick any combination to narrow the list. For example, filter to **Follow-up** + **Meeting** to see only the leads you need to act on today, or filter to **No Answer** to find leads that still need a first response.

See [Filters and search](https://auto-respond.com/docs/leads/filters-and-search/) for the full filter toolbar.

## Quick reference

| Status             | Color        | Set by                                         |
| ------------------ | ------------ | ---------------------------------------------- |
| Answered           | Green        | Manual                                         |
| No Answer          | Red          | Manual                                         |
| Follow-up          | Orange       | Manual                                         |
| Scheduled Messages | Purple       | Automatic (when a scheduled message is queued) |
| Meeting            | Blue         | Manual                                         |
| Done               | White / gray | Manual                                         |
| Bot Follow-up      | Yellow       | Automatic (when an auto follow-up is queued)   |

***

Questions? Email <support@auto-respond.com>.

Last updated: April 21, 2026