--- title: "Voice Agent - Auto-Respond Docs" description: "AI voice agents that answer your phone, call new leads, and run outbound campaigns." source: https://auto-respond.com/docs/voice-agent/ --- ![Voice Agent documentation guide](https://auto-respond.com/assets/docs/voice-agent.svg "Voice Agent Documentation") A visual guide to the Voice Agent documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Voice Agent. # Voice Agent Voice Agent is the AI phone system inside Auto-Respond. You configure one or more agents, assign them a phone number, and the agent handles calls on your behalf - answering inbound calls, calling new leads the moment they arrive, or running outbound campaigns to a list of recipients. ## Getting here In Auto-Respond, click **Voice Agent** in the main navigation. Inside you will find: - **Voice Agents** - the list of agents for your business. Create, edit, clone, or delete. - **Call Logs** - every call your agents have made or received, with transcript, recording, summary, and extracted customer data. - **Batch Calls** - ongoing and completed outbound campaigns. - **Manage Business Phones** - buy phone numbers, verify your own number as caller ID, and complete Trust Hub compliance. ## Agent types Every agent is one of three types. Pick the type that matches how you want it to work. ### [Answering Agent](https://auto-respond.com/docs/voice-agent/inbound-call-handling/) [Answers incoming calls to your business. Handles questions, quotes pricing, and books appointments.](https://auto-respond.com/docs/voice-agent/inbound-call-handling/) ### [Calling Agent](https://auto-respond.com/docs/voice-agent/outbound-calling/) [Automatically calls each new lead the moment it arrives from a connected source.](https://auto-respond.com/docs/voice-agent/outbound-calling/) ### [Batch Calling Agent](https://auto-respond.com/docs/voice-agent/batch-campaign-calling/) [Runs outbound campaigns to a list of recipients with per-recipient personalization.](https://auto-respond.com/docs/voice-agent/batch-campaign-calling/) ## Set up & configure ### [Getting Started](https://auto-respond.com/docs/voice-agent/getting-started/) [Create your first agent from scratch and make your first test call in minutes.](https://auto-respond.com/docs/voice-agent/getting-started/) ### [Agent Configuration](https://auto-respond.com/docs/voice-agent/agent-configuration/) [Full reference for every tab, toggle, and field in the agent editor.](https://auto-respond.com/docs/voice-agent/agent-configuration/) ### [Voice Selection](https://auto-respond.com/docs/voice-agent/voice-selection/) [Choose the voice your agent speaks with - American voices with previews.](https://auto-respond.com/docs/voice-agent/voice-selection/) ### [Knowledge Base](https://auto-respond.com/docs/voice-agent/knowledge-base/) [Upload service lists, FAQs, and policies so the agent answers accurately.](https://auto-respond.com/docs/voice-agent/knowledge-base/) ## Phones & compliance ### [Phone Numbers](https://auto-respond.com/docs/voice-agent/phone-numbers/) [Buy and manage the phone numbers your agents use for inbound and outbound calls.](https://auto-respond.com/docs/voice-agent/phone-numbers/) ### [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/) [Verify your own business number as caller ID and complete A2P compliance.](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/) ### [Call Forwarding Setup](https://auto-respond.com/docs/voice-agent/call-forwarding-setup/) [Point your existing business phone line at your voice agent number.](https://auto-respond.com/docs/voice-agent/call-forwarding-setup/) ## Features used during calls ### [Inbound Call Handling](https://auto-respond.com/docs/voice-agent/inbound-call-handling/) [Call hours, voicemail message, and how inbound calls are routed to the agent.](https://auto-respond.com/docs/voice-agent/inbound-call-handling/) ### [Outbound Calling](https://auto-respond.com/docs/voice-agent/outbound-calling/) [Automatic lead calling, manual outbound, and per-agent from-number rules.](https://auto-respond.com/docs/voice-agent/outbound-calling/) ### [Batch & Campaign Calling](https://auto-respond.com/docs/voice-agent/batch-campaign-calling/) [Create campaigns, add recipients with dynamic variables, run sequential or parallel batches.](https://auto-respond.com/docs/voice-agent/batch-campaign-calling/) ### [Scheduling Integrations](https://auto-respond.com/docs/voice-agent/scheduling-integrations/) [Cal.com, FieldPulse, GoHighLevel, HousecallPro, Quickbase, or Open Schedule for bookings.](https://auto-respond.com/docs/voice-agent/scheduling-integrations/) ### [Voice Agent Integrations](https://auto-respond.com/docs/voice-agent/integrations/) [Connect messengers (SMS, Slack, Telegram) and CRMs to the agent's call events.](https://auto-respond.com/docs/voice-agent/integrations/) ### [Call Transfer](https://auto-respond.com/docs/voice-agent/call-transfer/) [Cold and warm transfer to a human, with private handoff and transfer criteria.](https://auto-respond.com/docs/voice-agent/call-transfer/) ### [Call Bridge](https://auto-respond.com/docs/voice-agent/call-bridge/) [Auto-connect you to a lead the moment they share their number in chat.](https://auto-respond.com/docs/voice-agent/call-bridge/) ## Review & monitor ### [Call Logs & Analytics](https://auto-respond.com/docs/voice-agent/call-logs-analytics/) [Filter call history, play recordings, read transcripts, and see AI summaries.](https://auto-respond.com/docs/voice-agent/call-logs-analytics/) ## Key concepts - **Agent** - one AI persona with its own voice, greeting, goals, knowledge base, and assigned phone number. - **Phone number** - the number the agent operates on. Purchased inside **Manage Business Phones** and then assigned to an agent for inbound, outbound, or both. - **Caller ID** - the number the person being called sees. By default it is the purchased system number; you can verify your own business phone so your real number is displayed instead. - **Trust Hub** - a US compliance profile (business identity, industry, registration ID, authorized representative) that reduces the chance carriers flag your outbound calls as spam. - **Call log** - the record of a completed call, including transcript, recording, AI summary, extracted customer data, appointment booked, disconnection reason, and duration. *** Questions? Email . Last updated: April 21, 2026