--- title: "Phone Numbers - Auto-Respond Docs" description: "Buy and manage the phone numbers your voice agents use for inbound and outbound calls." source: https://auto-respond.com/docs/voice-agent/phone-numbers/ last_updated: 2026-10-04 --- ![Phone Numbers documentation guide](https://auto-respond.com/assets/docs/voice-agent-phone-numbers.svg "Phone Numbers Documentation") A visual guide to the Phone Numbers documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Phone Numbers. # Phone Numbers Phone numbers in Auto-Respond are purchased through **Manage Business Phones** and then assigned to one or more voice agents. An agent can accept inbound calls on its assigned number, place outbound calls from it, or both. ## Getting here In Auto-Respond, go to **Voice Agent** → **Manage Business Phones**. ## Buying a number ### Open the purchase dialog Click **Buy a number** in Manage Business Phones. ### Search Filter by **country code** and **area code** to find a number that fits your market. Numbers in your customer’s local area code have noticeably higher answer rates on outbound calls. ### Confirm purchase Select a number from the results and confirm. The number appears in your list within a few seconds. ℹ️ Each number is billed at **$10/month**. Buying a number outside the free trial also charges a **$10 one-time provisioning fee** after the number is provisioned (the confirm button reads **Buy - $10 + $10/month**). A number added during the free trial within the trial allowance has no one-time fee, and its $10/month starts when paid billing begins. See [Pricing](https://auto-respond.com/docs/pricing/). ## Your numbers list Each number in Manage Business Phones shows: - **The number itself** in E.164 format (e.g., `+19095551234`). - **SID** - a unique identifier for the number. - **Creation date** - when the number was purchased. - **Business** - which business the number belongs to. - **Caller ID verification status** - verified or unverified. See [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/). - **Trust Hub status** - configured, pending, not-configured, or error. See [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/). ## Assigning a number to an agent Numbers must be assigned before an agent can use them. 1. In **Manage Business Phones**, find the number. 2. Click **Assign to agent** and pick the agent from the list. 3. Set per-agent toggles: - **Accept inbound** - the agent answers calls that come in to this number. - **Use for outbound** - the agent places outgoing calls from this number. 4. Save. 💡 You can assign the same number to an agent as both inbound and outbound - or split them. A common setup: one number for inbound only (your public business line) and a separate local-area-code number for outbound calling campaigns. ## Using your own number for outbound caller ID The purchased number is what the customer sees by default when your agent calls them. If you want them to see **your real business number** instead, verify it as caller ID - see [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/). ## Removing a number To release a number you no longer need: 1. In **Manage Business Phones**, find the number. 2. Click **Remove**. 3. Confirm. ⚠️ Removing a number is immediate. Any agent using it will stop receiving and placing calls on that number. If you have a Trust Hub profile attached, confirm the profile still has at least one number attached afterwards or future compliance may require resubmission. ## How numbers are used by each agent type - **Answering Agent** - requires a number with **Accept inbound** enabled. Customers call this number (directly, or forwarded from your main office line). - **Calling Agent** - requires a number with **Use for outbound** enabled. The agent places one call per new lead from that number. - **Batch Calling Agent** - requires a number with **Use for outbound** enabled. The batch **origin phone number** must match the country code of the recipients in the batch. ## Troubleshooting **Calls to my purchased number aren’t reaching the agent.** Confirm the number is assigned to an agent and **Accept inbound** is enabled. Also check the agent’s **Timing** - calls outside configured call hours go to voicemail or are declined. See [Inbound Call Handling](https://auto-respond.com/docs/voice-agent/inbound-call-handling/). **Outbound calls from my number are being flagged as spam.** Complete a Trust Hub profile for the number’s business. See [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/). **I want callers to see my existing business number, not the purchased one.** That’s caller ID verification - see [Caller ID & Trust Hub](https://auto-respond.com/docs/voice-agent/caller-id-and-trust-hub/). **I want to forward my existing office line to the agent instead of giving out a new number.** See [Call Forwarding Setup](https://auto-respond.com/docs/voice-agent/call-forwarding-setup/). *** Questions? Email . Last updated: October 4, 2026