--- title: "Scheduling Integrations - Auto-Respond Docs" description: "Connect Cal.com, FieldPulse, GoHighLevel, HousecallPro, Quickbase, or Open Schedule so the agent can book appointments." source: https://auto-respond.com/docs/voice-agent/scheduling-integrations/ last_updated: 2026-10-06 --- ![Scheduling Integrations documentation guide](https://auto-respond.com/assets/docs/voice-agent-scheduling-integrations.svg "Scheduling Integrations Documentation") A visual guide to the Scheduling Integrations documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Scheduling Integrations. # Scheduling Integrations Your voice agent can check real availability and book appointments during a live call. Connect a supported scheduling platform, use Built-in Booking with weekly hours, or use Open Schedule with written scheduling rules and a Jobs calendar. ## Getting here In Auto-Respond, go to **Voice Agent** → **Voice Agents** → open an agent → **Scheduling** tab. ℹ️ **Scheduling** and **Integrations** are two different tabs in the agent editor. This page covers the **Scheduling** tab (calendar booking). For CRM and messenger hookups (HubSpot, Slack, SMS, etc.), see [Voice Agent Integrations](https://auto-respond.com/docs/voice-agent/integrations/). ## Choosing a platform Each option has its own required fields. **Built-in Booking** is selected by default; switch only if your bookings live in another calendar. ### Built-in Booking Built-in Booking is Auto-Respond’s own scheduling system. Set up a CRM Calendar, then select Built-in Booking as a standalone booking option without connecting an external provider. - Select a Calendar created under **CRM** → **Jobs** → **Create new calendar**. No external API key is required. - The agent offers slots from that Calendar’s timezone, weekly hours, appointment length, and current active Jobs. - Required customer information comes from the Calendar’s **Information to collect** settings. - A confirmed appointment becomes a scheduled Job on the Calendar. See [Calendar setup](https://auto-respond.com/docs/crm/calendars/) for booking rules and [Jobs](https://auto-respond.com/docs/crm/jobs/) for the records and schedule created from bookings. ### Cal.com - **API key** - from your Cal.com account. - **Event Type ID** - the specific event the agent books against (e.g., “30-min consultation”). - **Timezone** - IANA timezone (e.g., `America/Los_Angeles`). Determines how the agent talks about slot times. ### FieldPulse - **API key** - from your FieldPulse account. - **Company ID** - your FieldPulse company identifier. - **Timezone** - IANA timezone. ### GoHighLevel - **API key** - from your GoHighLevel account. - **Calendar ID** - the specific calendar to book against. - **Location ID** - your GoHighLevel location. ### HousecallPro - **API key** - from your HousecallPro account. - **Timezone** - IANA timezone. ### Quickbase - **Appointments table link** - open your appointments table in Quickbase and copy the browser URL. - **User token** - a Quickbase user token assigned to the app that holds the table. - Click **Connect**. Auto-Respond picks the start, end or length, status, and customer detail fields automatically; click **Edit** to change them. - Set the **Appointment length** and **Working Hours**. The agent offers only times inside your working hours that don’t overlap appointments already in the table. - Click **Test & preview open times** to see how many existing appointments were found and the next open times. See [Book appointments in Quickbase](https://auto-respond.com/docs/integrations/quickbase/#book-appointments-in-quickbase) for the full setup and advanced options. ### Open Schedule - No external API key or credentials. - Write or edit scheduling rules directly in Job Scheduler settings. Saving updates the attached AI calendar in Jobs. - Choose **Create AI calendar automatically** to save those rules on a new Jobs calendar. Attach an existing AI calendar to share bookings with a source. - The agent reads booked job times and service addresses before offering an exact time, then reserves the full appointment window after the customer agrees. ## Validating the connection The voice agent screen doesn’t contact the platform when you save, so double-check credentials before you go live. A booking that fails during a call is shown as an error on the **Scheduling** tab. For Quickbase, click **Test & preview open times** to check the connection and see the next open times. 💡 When credentials rotate (team members leaving, key rotation schedules), update them here before the next campaign. A dead API key is the single most common cause of missed bookings. ## Collection Fields Before booking, the agent collects a configurable list of customer details. Each field is an item with an **enable** toggle; you can add up to 50, and each is up to 500 characters. **Defaults (all enabled):** - **Customer Name** - **Service Address** - **Phone Number** **Common additions:** Email, Zip/Postal Code, Preferred Day, Preferred Time Window, Gate Code. The agent collects fields one at a time and does not re-ask for information the customer already provided earlier in the call. ## Appointment Summary Template How the agent verbally confirms the booking at the end of the call. - **Max length:** 1000 characters. - **Default:** `You're all set! {{day}} at {{time}}.` - **Placeholders:** `{{day}}`, `{{time}}`. **Examples:** - `You're booked for {{day}} at {{time}}. We'll text you a confirmation shortly.` - `Great - I've got you down for {{day}} at {{time}}. A technician will be at your address in that window.` ## What happens during a booked call ### Customer agrees to book The customer says yes to scheduling. The agent proposes specific times based on real availability from your connected calendar (or asks preferences, for Open Schedule). ### Agent collects required fields The agent asks only for the enabled **Collection Fields** it doesn’t already have. Name and phone are often already known (from the inbound caller ID or the lead record); the agent skips those. ### Appointment is created - **Built-in Booking** - a scheduled Job is created on the selected CRM Calendar. Open **CRM** → **Jobs**, then use the Calendar or List tab to review it. - **Cal.com / FieldPulse / GoHighLevel / HousecallPro** - the appointment is created directly in your calendar. You’ll see it in your normal scheduling tool. - **Quickbase** - a new record with the customer’s details is created in your Quickbase appointments table. - **Open Schedule** - a scheduled Job is created on its AI text calendar. Open **CRM** → **Jobs** to review it. ### Agent confirms verbally The agent speaks the **Appointment Summary Template**, then closes the call. ### Call is logged The Call Log for that call shows the booked appointment with date, time, service, and customer info. See [Call Logs & Analytics](https://auto-respond.com/docs/voice-agent/call-logs-analytics/). ## Troubleshooting **No Calendar is available for Built-in Booking.** - Open **CRM** → **Jobs** and create a Calendar for the same business as the Voice Agent. - Return to the Voice Agent’s Scheduling tab and select it. **A Built-in Booking time is no longer available.** - Another scheduled, in-progress, or on-hold Job may already reserve that slot. - Refresh availability and offer one of the remaining times. **Bookings fail with an error on the Scheduling tab.** - Re-check the API key - most platforms will not tell you which portion is wrong, only that it’s invalid. - Confirm the IDs (Event Type / Company / Calendar / Location) come from the same account that owns the API key. - Check that your API key has booking-write permissions, not just read-only. **The agent offers slots but the booking never appears in the calendar.** - Confirm the calendar has available slots in the window the agent offered. - Confirm the timezone in the integration matches the timezone of the calendar. A mismatch often causes slots that “look” available to be outside actual working hours. **The agent isn’t checking availability, only collecting info.** - Check that the attached AI text calendar has scheduling instructions. - For external scheduling services, check the Scheduling tab for a booking error and re-check the credentials. **The customer asks for a time that isn’t available.** The agent offers the nearest available alternatives. If the customer insists on an unavailable slot, the agent uses your **Transfer Criteria** (if enabled) to send the call to a human, or takes a message. *** Questions? Email . Last updated: October 6, 2026