---
title: "Voice Selection - Auto-Respond Docs"
description: "Pick the voice your agent speaks with - American voices, with previews."
source: https://auto-respond.com/docs/voice-agent/voice-selection/
last_updated: 2026-10-04
---

![Voice Selection documentation guide](https://auto-respond.com/assets/docs/voice-agent-voice-selection.svg "Voice Selection Documentation")

A visual guide to the Voice Selection documentation, covering the setup, configuration, and workflow details explained on this page. Documentation illustration for Voice Selection.

# Voice Selection

Every agent speaks in one voice. You choose the voice in the agent editor, and you can preview every option before committing. The voice is tied to the agent, so changing it affects every call that agent makes from that point on.

## Getting here

In Auto-Respond, go to **Voice Agent** → **Voice Agents** → open an agent → **Basic Info** tab → **Voice**.

## Available voices

### American voices (English)

Eleven voices with a neutral American accent. Mix of male and female, with a range of tones from warm and friendly to professional and direct.

- **Andrew**
- **Jason**
- **Joe**
- **Max**
- **Steve**
- **Cimo**
- **Kate**
- **Della**
- **Nia**
- **Marissa**
- **Nina**

## Previewing a voice

Each voice in the list has an avatar icon and a **play** button. Click play to hear a short sample clip of that voice speaking a typical greeting. Preview as many as you want before selecting - the preview doesn’t commit anything.

## How to pick

A few practical tips:

- **Warm and friendly** voices work well for service businesses - plumbing, HVAC, garage doors, cleaning. Customers feel less like they’re talking to a machine.
- **Direct and professional** voices work well for medical, legal, or high-value B2B where the customer expects efficiency.
- **Match the name** - if you name the agent “Sarah”, pick a voice that sounds like a Sarah. Inconsistency between the assistant name and the voice is the most common complaint.
- **Test with a real call** - previews are short. After you pick a voice, make one test call and listen to a full minute of conversation.

## Changing the voice on an existing agent

You can change the voice at any time:

1. Open the agent in **Voice Agent** → **Voice Agents** → **Edit**.
2. On the **Basic Info** tab, click **Voice** and choose a new one.
3. Save.

The new voice is used on the next call. Previously recorded calls keep the original voice.

💡

If you’re running an A/B test between two voices, clone the agent, swap the voice on the clone, and route half your calls to each. Compare booking rates after a week.

## Troubleshooting

**A voice sounds different on a real call than in the preview.** Previews are short clips. Real conversations include inflection, pauses, and handling of unusual words (customer names, addresses). Listen to a full recording in Call Logs for the honest picture.

**The voice mispronounces our company name or a technical term.** Add a phonetic spelling to the **Knowledge Base** or to a **Custom Rule** (e.g., `Pronounce "HVAC" as "H V A C", each letter spoken separately`). See [Agent Configuration](https://auto-respond.com/docs/voice-agent/agent-configuration/).

**I can’t hear any previews.** Check that your browser allows audio playback from this site. Reload the page and try again.

***

Questions? Email <support@auto-respond.com>.

Last updated: October 4, 2026