TERMS OF SERVICE
Last updated: November 30, 2025
AGREEMENT TO OUR LEGAL TERMS
We are NZ Leads Inc ("Company," "we," "us," "our"), a company registered in California, United States at 857 N ORANGE DR LOS ANGELES, CA 90038.
We operate the website https://auto-respond.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Our Services include:
* AI-powered automated response services for business messaging and lead generation. * Voice agent services powered by third-party AI platforms (including Retell AI and Vapi). * CRM and calendar integrations with various business management systems. * Automated message responses, follow-up communications, and appointment scheduling.
You can contact us by phone at +1 (818) 446-6122, email at support@auto-respond.com, or by mail to 857 N ORANGE DR LOS ANGELES, CA 90038, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and NZ Leads Inc, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
IMPORTANT NOTICE REGARDING ARBITRATION: PLEASE NOTE THAT THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 21). EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THAT CLAUSE, YOU AND THE COMPANY AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND THE COMPANY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
The Services are intended for users who are at least 18 years of age. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. OUR SERVICES 2. INTELLECTUAL PROPERTY RIGHTS 3. USER REPRESENTATIONS 4. USER REGISTRATION 5. PURCHASES AND PAYMENT 6. SUBSCRIPTIONS AND CANCELLATION 7. PROHIBITED ACTIVITIES & FAIR USE POLICY 8. VOICE AGENT SERVICES (RETELL AI & VAPI) 9. USER GENERATED CONTRIBUTIONS 10. CONTRIBUTION LICENSE 11. GUIDELINES FOR REVIEWS 12. SOCIAL MEDIA 13. THIRD-PARTY WEBSITES AND CONTENT 14. ADVERTISERS 15. SERVICES MANAGEMENT 16. PRIVACY POLICY 17. COPYRIGHT INFRINGEMENTS 18. TERM AND TERMINATION 19. MODIFICATIONS AND INTERRUPTIONS 20. GOVERNING LAW 21. DISPUTE RESOLUTION 22. CORRECTIONS 23. DISCLAIMER 24. LIMITATIONS OF LIABILITY 25. INDEMNIFICATION 26. USER DATA 27. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 28. CALIFORNIA USERS AND RESIDENTS 29. MISCELLANEOUS 30. CONTACT US
1\. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Third-Party AI Integrations: Our Services rely on third-party Artificial Intelligence (AI) providers, including but not limited to Retell AI and Vapi, to generate voice responses and manage interactions. You acknowledge that we are an integrator of these technologies and are not the creator of the underlying AI models. We cannot guarantee the continuous availability, accuracy, or safety of these third-party platforms.
HIGH-RISK USE DISCLAIMER: The Services are not designed, intended, or authorized for use in connection with medical emergencies, emergency services (911), aviation, nuclear facilities, life support systems, or other inherently dangerous or safety-critical environments. We expressly disclaim all liability for use of the Services in such contexts.
2\. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Your use of our Services
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your internal business purposes.
Your submissions and contributions
By directly sending us any feedback or posting content ("Contributions"), you grant us a worldwide, perpetual, irrevocable license to use such content for any purpose. You are solely responsible for your Contributions and explicitly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.
3\. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you are at least 18 years of age; (4) you have the legal capacity and you agree to comply with these Legal Terms; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.
4\. USER REGISTRATION
You are required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.
5\. PURCHASES AND PAYMENT
Payment Processing & Usage Thresholds
We use Stripe as our third-party payment processor. By using our Services, you agree to be bound by Stripe's Services Agreement. We do not store full credit card numbers on our servers.
Usage-Based Billing & Thresholds: Certain services (such as AI Voice minutes) are billed on a usage basis (e.g., $1.00 USD per minute). You explicitly authorize us to charge your payment method automatically whenever your accrued usage fees reach a threshold of \\$200.00 USD\\. This may result in multiple charges within a single billing cycle depending on your usage volume. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Price Changes & High Volume Surcharges
Right to Change Prices: We reserve the right to adjust pricing for our Services, including per-minute voice rates, subscription fees, and add-on costs, at any time as we may determine in our sole and absolute discretion. Any price changes to your service will take effect following notice to you or upon your next billing cycle. SMS & Message Volume Surcharges: While our system automates messaging to your leads, we incur costs for every SMS segment sent. If your account generates an excessive volume of SMS messages (as determined by our average customer usage metrics), we reserve the right to apply a per-message surcharge to cover these carrier costs. We will notify you if your account triggers this high-volume tier.
Chargeback & Dispute Policy
Strict No-Chargeback Policy: If you initiate a dispute or "chargeback" with your bank regarding a valid payment made to us, we reserve the right to immediately and permanently terminate your account and delete all data. You agree that a chargeback does not absolve you of your obligation to pay for services rendered. We reserve the right to dispute the chargeback using this signed Agreement and usage logs as proof of debt.
No Refunds / SaaS Policy
ALL SALES ARE FINAL. As this is a Software-as-a-Service (SaaS) platform with immediate access to digital tools and resources, we do not offer refunds for any partial subscription periods, unused services, or accidental purchases.
6\. SUBSCRIPTIONS AND CANCELLATION
Free Trial Limitations
We offer a 7-day free trial to new users. This trial is strictly limited to:
* A maximum usage budget of $10.00 USD for voice/AI services. * The provision of one (1) phone number.
If you exceed these limits during the trial, you may be required to upgrade to a paid plan immediately to continue service. At the end of the 7-day trial, your account will automatically convert to the paid subscription plan you selected at registration unless canceled prior.
Billing and Renewal
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge.
Non-Payment and Data Destruction (Strict Policy)
If your payment method fails, is declined, or if you cancel your subscription:
1. Immediate Termination: Your access to the Services will be revoked immediately. 2. Irreversible Data Deletion: We reserve the right to IMMEDIATELY AND PERMANENTLY DELETE all data associated with your account, including but not limited to: * Purchased or assigned phone numbers (these will be released back to carriers and lost). * Knowledge Bases (KB) and AI training data. * Call logs, recordings, and lead lists. 3. No Restoration: Once data is deleted due to non-payment or cancellation, IT CANNOT BE RESTORED. We accept no liability for business loss resulting from this deletion.
7\. PROHIBITED ACTIVITIES & FAIR USE POLICY
You may not access or use the Services for any purpose other than that for which we make the Services available.
Fair Use Policy (Unlimited Plans)
To ensure the stability of our infrastructure and fair pricing for all customers, our "Unlimited" plans (including "Unlimited Leads" with AI welcome messages) are subject to this Fair Use Policy.
"Unlimited" does not mean "Infinite." Our "Unlimited Leads" service invokes AI processing for every welcome message. If your usage of AI resources exceeds three times (3x) the average usage of our customer base, or if your volume significantly burdens our third-party API providers:
1. We reserve the right to throttle your processing speed. 2. We reserve the right to transition your account to a custom Enterprise pricing plan with higher limits. 3. We reserve the right to charge overage fees for AI invocations beyond the fair use threshold.
We will generally attempt to warn you before taking these actions, but we reserve the right to act immediately to prevent financial loss or service degradation.
General Prohibitions
As a user of the Services, you agree not to:
* Use the Services to harass, abuse, or harm another person. * Use the Services in a manner inconsistent with any applicable laws or regulations (including TCPA and GDPR). * Engage in unauthorized framing of or linking to the Services. * Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services. * Use the Services to compete with us. * Decipher, decompile, disassemble, or reverse engineer any of the software comprising the Services.
8\. VOICE AGENT SERVICES (RETELL AI & VAPI)
8.1 Third-Party Providers
You acknowledge that our voice agent services are powered by third-party platforms, specifically Retell AI and Vapi. By using our Services, you agree to comply with the Terms of Service and Acceptable Use Policies of these providers. We are not responsible for any outages, errors, hallucinations, or failures caused by Retell AI, Vapi, or any other third-party provider.
8.2 Telemarketing Compliance (TCPA/DNC)
You are solely responsible for ensuring your use of the voice services complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR).
You Explicitly Agree To:
* Obtain express written consent ("opt-in") from all recipients before calling. * Scrub all contact lists against the Federal Do-Not-Call (DNC) Registry and state registries. * Include automated opt-out mechanisms on all pre-recorded calls. * Respect calling windows (8:00 AM – 9:00 PM recipient local time).
8.3 Liability for Content
You retain full liability for the content of the calls and messages generated. We act purely as a technology conduit. You agree to indemnify us fully for any fines, lawsuits, or damages arising from your violation of telemarketing laws.
9\. USER GENERATED CONTRIBUTIONS
The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions").
Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that you are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
10\. CONTRIBUTION LICENSE
By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.
11\. GUIDELINES FOR REVIEWS
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
12\. SOCIAL MEDIA
As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
13\. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services.
14\. ADVERTISERS
We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Services and any services provided on the Services or products sold through those advertisements.
15\. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
16\. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://auto-respond.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
17\. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.
18\. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services.
WE RESERVE THE RIGHT TO TERMINATE YOUR ACCOUNT WITHOUT NOTICE OR LIABILITY FOR ANY REASON, INCLUDING BUT NOT LIMITED TO NON-PAYMENT OR BREACH OF THESE TERMS.
Upon termination, all user data (including numbers and knowledge bases) will be permanently deleted in accordance with Section 6\.
19\. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time. We cannot guarantee the Services will be available at all times. We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime.
20\. GOVERNING LAW
These Legal Terms shall be governed by and defined following the laws of the State of California.
21\. DISPUTE RESOLUTION
Binding Arbitration: Any dispute related to these Legal Terms will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). The arbitration will take place in Los Angeles, California.
Class Action Waiver: Disputes must be brought on an individual basis. NO CLASS ACTIONS.
22\. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
23\. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF AI-GENERATED CONTENT OR VOICE INTERACTIONS PROVIDED BY THIRD PARTIES (RETELL AI, VAPI). WE ARE NOT RESPONSIBLE FOR MESSAGES OR CALLS LOST, MISDIRECTED, OR DELAYED DUE TO INTERRUPTIONS IN THE SERVICES OR THE INTERNET.
AI Behavior & Hallucinations
You acknowledge that our Services utilize Artificial Intelligence (AI) which may occasionally generate incorrect, offensive, or "hallucinated" responses.
NO LIABILITY FOR AI PROMISES: NZ Leads Inc is NOT liable for any commercial commitments, promises, contracts, or offers (e.g., refunds, free gifts, discounts) made verbally or in writing by the AI agent to your leads or customers. It is your sole responsibility to audit conversations and correct any misinformation provided by the AI. You agree to hold us harmless for any business loss resulting from the AI's autonomous interactions.
24\. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA (INCLUDING DELETION OF NUMBERS/KNOWLEDGE BASES), OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU.
25\. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:
1. Your use of the Services. 2. Your violation of any applicable telemarketing laws (TCPA, TSR, etc.). 3. Fines or penalties issued by carriers or regulatory bodies due to your calling patterns. 4. Any claim that your content caused damage to a third party.
26\. USER DATA
We will maintain certain data that you transmit to the Services. However, as stated in Section 6, we are not a data archiving service. In the event of non-payment or cancellation, your data will be permanently deleted. You agree that we shall have no liability to you for any loss or corruption of any such data.
27\. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
28\. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210.
29\. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
30\. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
NZ Leads Inc 857 N ORANGE DR LOS ANGELES, CA 90038 United States Phone: +1 (818) 446-6122 Email: support@auto-respond.com