THUMBTACK AND YELP AUTO RESPONDER

Auto-Respond FAQ — Yelp, Thumbtack, and Voice Agent

What is Auto-Respond and how does it work?

Auto-Respond is an AI auto-responder + voice agent for service businesses that handles inbound Yelp, Thumbtack, Facebook, and Google LSA leads in under 60 seconds.

When a lead comes in, our AI reads the message intent, replies in your brand voice, qualifies the job, optionally calls the lead back via our voice agent, and books the appointment. Setup is under 24 hours through our official API integrations.

How fast can I deploy Auto-Respond on my Yelp or Thumbtack account?

Most accounts go live in under 24 hours from signup. Yelp connects through our Partner API in 2 clicks; Thumbtack and Facebook take a single OAuth flow.

No code, no developer required. We auto-import your business profile, services, and pricing. You review the script in your brand voice and approve. The system starts responding to new leads immediately after activation.

How much does Auto-Respond cost?

Pricing is per source: Yelp $99/mo, Thumbtack $99/mo, Facebook Messenger $49/mo, Facebook Lead Ads $19/mo, Google Local Services Ads $49/mo. AI Voice Agent is $10/mo per phone number plus $1/minute used.

No setup fees, no contracts, cancel anytime. Most service businesses recover the cost in the first 1-2 booked jobs from leads they would have missed without instant response. Pay only for the channels you use.

What is speed-to-lead and why does response time matter?

Speed-to-lead is the time between a lead inquiry and your first reply. Industry data (Harvard Business Review) shows responding in under 5 minutes makes you 21x more likely to qualify the lead vs responding in 30+ minutes.

On Yelp and Thumbtack specifically, the platforms reward fast responders with higher search visibility. In our system, leads receiving a reply in under 60 seconds convert at roughly 2-3x the rate of leads waiting more than 10 minutes.

Will the AI actually sound human, or will customers know it's a bot?

The AI uses your brand voice, references the customer's specific job details, asks natural follow-up questions, and adapts tone based on inquiry type.

It does not use generic auto-reply templates. Every response is generated based on the lead's actual message. Customers consistently engage in full back-and-forth conversations, share contact details, and book appointments without realizing they were talking to an AI.

What happens if the AI cannot answer a customer question?

When the AI detects an out-of-scope question (custom quote, complex scheduling, sensitive complaint), it escalates to your team via SMS, email, or your CRM with full conversation context.

You can configure escalation thresholds — for example, always hand off when a lead asks for pricing on a non-standard job, or when sentiment turns negative. The handoff includes the full transcript so your rep doesn't need to re-ask anything.

Can I cancel anytime or pause during slow seasons?

Yes. No contracts, no annual commitments. You can cancel or pause any source month-to-month from your dashboard.

Many seasonal service businesses (HVAC, roofing, landscaping) pause specific channels during off-peak months and reactivate before peak season. Your scripts, integrations, and lead history stay in your account when paused.