Call Logs & Analytics

Every call your AI voice agent makes or receives is automatically logged with full transcripts, recordings, extracted data, and performance analytics—giving you complete visibility into your voice operations.

Call Logs Dashboard

Access all call logs from Voice Agent → Call Logs in your Auto-Respond dashboard.

What You See

Call List View:

⏱️ Call Date/Time - When the call occurred
👤 Customer Name - Who was called (if available)
📞 Phone Number - Customer’s number
🎯 Call Type - Inbound or Outbound
⏳ Duration - Length of call
✅ Status - Answered, Voicemail, No Answer
📅 Outcome - Appointment Booked, Callback, Not Interested, etc.
🟢/🔴 Read/Unread - Track which calls you’ve reviewed

Call Detail View

Click any call to see complete details:

1. Call Summary

High-level info:

Customer name and phone
Call direction (inbound/outbound)
Call duration
Date and time
Agent that handled the call
Overall outcome

Quick Actions:

🎧 Play Recording - Listen to full call audio
📄 View Transcript - Read conversation word-for-word
📋 Copy Info - Export customer details
🏷️ Mark as Read/Unread
📞 Call Back - Initiate follow-up call

2. Full Transcript

What you get:

Complete conversation text
Speaker labels (Agent vs. Customer)
Timestamps for each message
Easy-to-read format

Example transcript:


[AI - 0:02] Thanks for calling ABC Plumbing, this is Sarah. How can I help you today?

[Customer - 0:08] Yeah, my water heater stopped working this morning.

[AI - 0:12] I understand. Let's get someone out there to take a look. What's the best number to reach you?

[Customer - 0:18] This number is fine, 909-555-1234.

[AI - 0:22] Got it, 909-555-1234. And what's the service address?

[Customer - 0:26] 123 Main Street, Pasadena.

[AI - 0:30] Perfect. Let me check availability for you...

[AI - 0:35] Earliest I have is tomorrow between 9 and 11 AM. Does that work?

[Customer - 0:40] Yeah, that's fine.

[AI - 0:43] Great! You're all set for tomorrow, March 15th from 9 to 11 AM at 123 Main Street. Watch for a confirmation text.

[Customer - 0:50] Thank you!

[AI - 0:52] You're welcome! Have a great day.

Pro tip: Review transcripts to identify common customer questions, then add answers to your Knowledge Base.

3. Call Recording

Audio playback:

High-quality MP3 recording
Playback controls (play, pause, skip forward/back)
Download option (save to your computer)
Shareable link (for training or review)

Retention: Recordings stored for 90 days (downloadable anytime)

Use cases:

Quality assurance
Training new team members
Dispute resolution
Compliance/legal documentation

4. Extracted Data

The AI automatically extracts key information from every call:

Customer Information:

✅ Name
✅ Phone Number
✅ Email (if provided)
✅ Address (if applicable)
✅ Preferred contact method

Service Details:

✅ Service requested
✅ Issue description
✅ Urgency level
✅ Parts needed (if mentioned)

Appointment Details (if booked):

✅ Date and time
✅ Service type
✅ Duration
✅ Special instructions
✅ Calendar link

Call Outcome:

✅ Appointment booked
✅ Callback requested
✅ Not interested
✅ Transferred to human
✅ Message taken
✅ Voicemail left

Sentiment Analysis:

🟢 Positive - Customer was happy/satisfied
🟡 Neutral - Transactional, no strong emotion
🔴 Negative - Customer was frustrated/upset

5. Call Notes

Automatically generated notes:

Key points from conversation
Action items
Customer preferences
Follow-up required

Example note:

Customer requested emergency water heater repair. Lives in Pasadena. Mentioned they have small children so urgency is high. Appointment booked for tomorrow 9-11 AM. Customer prefers text communication.

Manual notes: You can also add your own notes after reviewing the call.

Analytics & Reporting

Performance Metrics

Overall Stats:

📊 Total calls - All calls in date range
✅ Calls answered - Successfully connected
📞 Voicemails left - Went to voicemail
❌ No answer - Rings but no pickup
📅 Appointments booked - Successful conversions
📈 Conversion rate - Bookings / Connected calls

Time-based filters:

Last 7 days
Last 30 days
This month
Last month
Custom date range

Agent performance:

Compare multiple agents
See which agents book more appointments
Identify training opportunities

Call Status Breakdown

Answered Calls:

Customer picked up and spoke with AI
Includes successful bookings, transfers, and messages

Voicemail Calls:

Call went to voicemail
AI left configured message

No Answer:

Phone rang but no one answered
No voicemail available

Failed:

Invalid number
Number disconnected
Technical issue

Outcome Analysis

Appointment Booked (✅)

AI successfully scheduled an appointment
Calendar event created
Customer confirmation sent

Callback Requested (📞)

Customer wants you to call back
Typically: “Let me check my schedule and call you back”

Not Interested (❌)

Customer declined service
Reasons logged (price, timing, found competitor, etc.)

Transferred (🔄)

Call was transferred to you or team member
Transfer outcome logged

Message Taken (📝)

AI collected customer info for follow-up
No appointment booked

Voicemail Left (📧)

AI left message on customer’s voicemail
Awaiting callback

Filtering & Search

By Agent:

Select specific voice agent
Useful if you have multiple agents

By Call Type:

Inbound only
Outbound only
Both

By Direction:

Incoming calls
Outgoing calls

By Status:

Answered
Voicemail
No Answer
Failed

By Outcome:

Appointment Booked
Callback Requested
Not Interested
Transferred
Message Taken

By Sentiment:

Positive calls only
Neutral calls only
Negative calls only

By Date Range:

Today
Last 7 days
Last 30 days
Custom range

By Batch Call:

Filter calls from specific campaign
Track batch call performance

Unread Only:

Show calls you haven’t reviewed yet
Stay on top of new leads

Search

Search by:

Customer name
Phone number
Service type
Keywords in transcript

Example searches:

“water heater” - Find all calls about water heaters
“emergency” - Find urgent service requests
“909-555” - Find calls from specific area code
“not interested” - See all declined calls

Exporting Data

Export Options

CSV Export:

Export filtered call list
Includes all call data
Great for reporting

Transcript Export:

Download individual transcripts as TXT
Bulk export multiple transcripts

Recording Export:

Download MP3 files
One-by-one or batch download

Analytics Report:

PDF summary of performance metrics
Includes charts and graphs

Mark as Read/Unread

Why use it:

Track which calls you’ve reviewed
Prioritize new/unread calls
Team collaboration (assign call review)

How it works:

New calls automatically marked “Unread”
Click to mark as “Read”
Filter to show only unread calls

Use case: If you have a VA or team member reviewing calls, they can mark them as read after follow-up is complete.

Notifications

Get notified when important calls come in:

Email Notifications

Trigger: When call is analyzed (2-3 min after call ends)

Email includes:

Customer name and phone
Service requested
Appointment details (if booked)
Link to call log
Transcript summary

Configure in: Voice Agent Settings → Notifications

SMS Notifications

Get text alerts for urgent calls:

Emergency service requests
High-value appointments booked
Calls marked as “callback requested”

Call Log Use Cases

1. Quality Assurance

Review calls weekly to ensure:

AI is greeting customers properly
Pricing is quoted correctly
Appointments are booked accurately
Transfers happen when needed

Action: Adjust agent configuration based on findings

2. Training Material

Use call recordings and transcripts to:

Train new team members on customer interactions
Show examples of good/bad calls
Create scripts for human agents

3. Identifying Common Questions

Look for patterns:

If 10 customers ask “Do you do X service?”, add it to knowledge base
If customers frequently ask about pricing, update pricing info
If transfers happen often for same reason, configure AI to handle it

4. Follow-Up Management

Track callbacks:

Filter by “Callback Requested”
Manually call customers back
Log follow-up in notes

Follow up on voicemails:

Customer may not have called back
Reach out again 24-48 hours later

5. Performance Tracking

Monthly reviews:

Compare this month vs. last month
Identify trends (more calls? Higher booking rate?)
Adjust marketing based on call volume

Advanced Analytics

Conversion Funnel

Track how calls move through your funnel:


Total Calls (500)
  ↓
Connected (350) - 70% connection rate
  ↓
Interested (280) - 80% interest rate
  ↓
Appointments Booked (175) - 62% booking rate

Time-of-Day Analysis

See when calls convert best:

Morning (8 AM - 12 PM): 65% booking rate
Afternoon (12 PM - 5 PM): 58% booking rate
Evening (5 PM - 8 PM): 42% booking rate

Optimize: Focus marketing during high-conversion times

Agent Comparison

If you have multiple agents:

See which agent books more appointments
Compare average call duration
Identify which agent handles objections better

Use for: A/B testing different greetings, voices, or configurations

Best Practices

✅ Do This

Review calls weekly - Stay on top of performance
Mark calls as read - Track what you’ve reviewed
Export monthly reports - Share with team/management
Listen to recordings - Text doesn’t capture tone
Follow up on callbacks - Don’t let warm leads go cold
Update knowledge base - Add answers to common questions

❌ Avoid This

Don’t ignore negative sentiment calls - These need immediate follow-up
Don’t skip voicemail follow-ups - Many customers prefer callbacks
Don’t let “callback requested” leads sit - They’re warm, act fast
Don’t archive important calls too quickly - Keep them for reference

Troubleshooting

Call logs not showing

Check:

✅ Date range filter (expand to “All time”)
✅ Agent filter (select “All agents”)
✅ Call was completed recently (may take 2-3 min to appear)

Transcript is incomplete

Causes:

Call was very short (under 10 seconds)
Audio quality was poor
Technical issue

Solution: Listen to recording for full context

Recording won’t play