Voice Agent
Voice Agent is the AI phone system inside Auto-Respond. You configure one or more agents, assign them a phone number, and the agent handles calls on your behalf — answering inbound calls, calling new leads the moment they arrive, or running outbound campaigns to a list of recipients.
Getting here
In Auto-Respond, click Voice Agent in the main navigation. Inside you will find:
- Voice Agents — the list of agents for your business. Create, edit, clone, or delete.
- Call Logs — every call your agents have made or received, with transcript, recording, summary, and extracted customer data.
- Batch Calls — ongoing and completed outbound campaigns.
- Manage Business Phones — buy phone numbers, verify your own number as caller ID, and complete Trust Hub compliance.
Agent types
Every agent is one of three types. Pick the type that matches how you want it to work.
Answering Agent
Answers incoming calls to your business. Handles questions, quotes pricing, and books appointments.
Calling Agent
Automatically calls each new lead the moment it arrives from a connected source.
Batch Calling Agent
Runs outbound campaigns to a list of recipients with per-recipient personalization.
Set up & configure
Getting Started
Create your first agent from scratch — five minutes, start to first test call.
Agent Configuration
Full reference for every tab, toggle, and field in the agent editor.
Voice Selection
Choose the voice your agent speaks with — American and South African options.
Knowledge Base
Upload service lists, FAQs, and policies so the agent answers accurately.
Phones & compliance
Phone Numbers
Buy and manage the phone numbers your agents use for inbound and outbound calls.
Caller ID & Trust Hub
Verify your own business number as caller ID and complete A2P compliance.
Call Forwarding Setup
Point your existing business phone line at your voice agent number.
Features used during calls
Inbound Call Handling
Call hours, voicemail message, and how inbound calls are routed to the agent.
Outbound Calling
Automatic lead calling, manual outbound, and per-agent from-number rules.
Batch & Campaign Calling
Create campaigns, add recipients with dynamic variables, run sequential or parallel batches.
Scheduling Integrations
Cal.com, FieldPulse, GoHighLevel, HousecallPro, or Open Schedule for bookings.
Voice Agent Integrations
Connect messengers (SMS, WhatsApp, Slack, Telegram) and CRMs to the agent's call events.
Call Transfer
Cold and warm transfer to a human, with private handoff and transfer criteria.
Call Bridge
Auto-connect you to a lead the moment they share their number in chat.
Review & monitor
Key concepts
- Agent — one AI persona with its own voice, greeting, goals, knowledge base, and assigned phone number.
- Phone number — the number the agent operates on. Purchased inside Manage Business Phones and then assigned to an agent for inbound, outbound, or both.
- Caller ID — the number the person being called sees. By default it is the purchased system number; you can verify your own business phone so your real number is displayed instead.
- Trust Hub — a US compliance profile (business identity, industry, registration ID, authorized representative) that reduces the chance carriers flag your outbound calls as spam.
- Call log — the record of a completed call, including transcript, recording, AI summary, extracted customer data, appointment booked, disconnection reason, and duration.
Questions? Email support@auto-respond.com.