Yelp AI Voice Agent
This is part of our complete AI Voice Agent guide for service businesses.
A Yelp AI voice agent adds an instant phone callback to your normal Yelp response. When a new inquiry includes a callable number, the agent can introduce your business, ask the questions you configured, and offer an available appointment without waiting for someone in the office to notice the message.
The callback is optional. You can use text only, voice only, or send the under-2-second text reply first and dial immediately after it.
How a Yelp voice agent works
Here is the complete flow:
- A new Yelp inquiry reaches Auto-Respond.
- The AI prepares a job-specific draft in under 2 seconds for staff review.
- If the inquiry has a callable number and voice is enabled, the voice agent dials instantly.
- The agent identifies your business and references the requested service.
- It asks the qualifying questions in your configuration, such as location, urgency, equipment type, or project scope.
- It can quote a configured price range and check your connected calendar.
- It records the outcome and conversation summary in the dashboard.
If the question falls outside the configured information or the customer asks for a person, the workflow can hand the conversation back to your team.
Yelp voice callback vs text auto reply
| Text Auto-Reply | AI Voice Agent | |
|---|---|---|
| First contact | Under-2-second written reply | Instant outbound dial |
| Best for | Written quotes, links, and customers who prefer messaging | Urgent or complex requests that benefit from a conversation |
| Qualification | One question at a time in the message thread | Several questions in one live conversation |
| Booking | Sends available times or a booking link | Can offer a calendar slot during the call |
| Availability | 24/7 | 24/7 |
| Price | Included with the $99/month Yelp connector | $10/month per number plus $1/minute |
Neither channel is automatically better for every inquiry. Text gives the customer a written record and does not interrupt them. Voice can move a detailed or urgent request forward in one conversation. Running both lets the customer continue in the channel they prefer.
Where an instant Yelp callback helps
Voice is useful when the first few questions determine what happens next:
- HVAC: equipment type, system age, symptoms, and preferred service window.
- Plumbing: active leak versus planned work, affected fixture, and urgency.
- Electrical: current panel size, project scope, and whether an on-site assessment is needed.
- Cleaning: property size, bedrooms, condition, and optional add-ons.
The agent should use your real service definitions and configured price ranges. It should not invent a quote when the required information is missing.
Yelp AI voice agent pricing
The voice add-on costs $10 per month per phone number plus $1 per minute of outbound call time. The underlying Yelp text auto responder is $99 per month, with no contract, per-lead fee, or lead cap. You can start with text and add voice later.
Set up text and voice together
The full Yelp connection takes under 2 minutes: connect the business account and turn the source on. Loading service definitions, connecting a calendar, and enabling the voice add-on are optional refinements.
See the complete Yelp auto responder setup, examples, and pricing, or start a 7-day free trial.