Thumbtack lead response, automated

Thumbtack Auto Responder

Auto-Respond gives every supported Thumbtack lead an under-2-second first reply, then keeps the conversation moving with follow-up that stops when the lead replies or books.

<2 sec First reply
<2 min Do-it-yourself setup
$99/mo Flat monthly price
Answer every Thumbtack lead Flat rate, no per-lead fees · 7-day free trial $99 /month
Start your 7-day free trial See the speed-to-lead evidence

No credit card. Part of our complete lead response automation guide for service businesses.

How much does Thumbtack charge per lead?

There is no single Thumbtack lead price that is accurate for every service and market. Use the price shown inside your Thumbtack account for the categories and locations you target. Then measure the number that matters to your business:

Cost per booked job Total Thumbtack lead spend ÷ booked jobs

Auto-Respond does not change Thumbtack's lead price. It removes avoidable delay after the lead arrives, so you can evaluate your own booked-job result with a consistent response process.

Why the first reply matters

Independent lead-response research shows that delay has a steep cost. An MIT study found that waiting from five minutes to 30 minutes made teams 100 times less likely to contact a lead and 21 times less likely to qualify one. A separate Harvard Business Review study of 2,241 companies found that companies contacting a lead within an hour were nearly seven times more likely to qualify it than companies that waited another hour.

Those studies are not Thumbtack booking guarantees. They explain why a reliable first reply is worth controlling when several providers may be competing for the same inquiry.

Thumbtack connection available in Auto-Respond lead sources
Thumbtack is available as a supported lead source in Auto-Respond.

What the Thumbtack responder handles

Thumbtack Front Desk and Auto-Respond

Thumbtack documents Front Desk as its own lead-management option. Its features and availability can change, so check Thumbtack's current documentation for the exact service offered to your account.

Auto-Respond is the cross-channel option: Thumbtack can run alongside Yelp Request a Quote, Facebook Messenger, Facebook Lead Ads, Instagram DMs, and Google Local Services Ads. Auto-Respond does not claim that using it changes Thumbtack rankings or profile placement.

Pricing

There is a 7-day free trial, with no contract, setup fee, per-lead fee, or lead cap.

How to set it up

  1. Start the 7-day trial.
  2. Connect Thumbtack from Lead Sources.
  3. Add the facts the responder may use: services, service area, hours, and reply instructions.
  4. Activate the responder. The next supported lead gets its first reply in under 2 seconds.

Frequently asked questions

What is a Thumbtack auto responder?

A Thumbtack auto responder replies to a new Thumbtack lead as soon as it arrives. Auto-Respond sends the first reply in under 2 seconds and can continue with follow-up messages based on the service details and reply instructions you provide.

How much does Thumbtack charge per lead?

Thumbtack does not have one useful flat price for every category and market. Check the price shown in your Thumbtack account for the services and locations you target. To measure the result, divide total Thumbtack lead spend by booked jobs instead of relying on a generic online range.

How quickly does Auto-Respond reply?

The first reply is sent in under 2 seconds on supported Thumbtack leads. That is the product response-time claim; it is not a promise that every lead will reply, qualify, or book.

How long does setup take?

The do-it-yourself setup is designed to take under 2 minutes, and same-day setup is available. A recorded 62-second onboarding demonstration is consistent with that claim, but it is not an independent stopwatch test.

Does it follow up after the first message?

Yes. A typical sequence can follow up on Day 1, Day 3, and Day 7. Follow-up stops when the lead replies or books, so the sequence does not keep chasing an active conversation.

What does the Thumbtack auto responder cost?

Thumbtack auto-response is $99 per month with a 7-day free trial, no setup fee, no per-lead fee, no lead cap, and no contract. The optional voice agent costs $10 per month per number plus $1 per minute for outbound calls.

Which other lead sources are supported?

Auto-Respond also supports Yelp Request a Quote, Facebook Messenger, Facebook Lead Ads, Instagram DMs, Google Local Services Ads, Angi, and Nextdoor. The exact workflow depends on each channel's connection method and policies.

Related guides

Use these product and evidence pages to configure the responder and verify the claims on this page:

Answer the next Thumbtack lead instantly

Set up the Thumbtack responder in under 2 minutes and give the next supported lead an under-2-second first reply.

Start your 7-day free trial No credit card required.
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