Lead Response Automation

Look for a fast first reply, an optional voice callback, and follow-up that stops when the customer replies or books. Auto-Respond creates the first reply for a supported lead in under 2 seconds and can follow up on Day 1, Day 3, and Day 7.

Lead response automation is software that replies to a supported new lead without waiting for someone to notice a notification. It can combine a platform message or text, an optional voice callback, and a defined follow-up sequence.

Measure this from your own channel reports. Count leads received outside staffed hours, compare their response time and booked-job rate with staffed-hour leads, and use that baseline to judge whether 24/7 first response helps.

The MIT Lead Response Management Study found that waiting from 5 to 30 minutes made firms 100 times less likely to contact and 21 times less likely to qualify a lead. That research supports faster contact; it does not guarantee that a particular lead will reply or book.

The first text or platform message is created in under 2 seconds on supported leads. When voice callback is enabled and a callable number is available, the outbound dial starts instantly.

Yelp Request a Quote, Thumbtack, Facebook Messenger, Facebook Lead Ads, Instagram DMs, and Google Local Services Ads. The exact setup depends on each channel's connection method.

It can reduce first-response time and keep the follow-up schedule consistent, but it does not guarantee a reply, qualified lead, or booking. Compare booked jobs and lead spend before and after setup using your own data.

A basic auto-reply sends one acknowledgement. Auto-Respond can use the services, pricing, hours, service area, and response instructions you provide, then run Day 1, Day 3, and Day 7 follow-up that stops when the customer replies or books.

Not when the replies come from your own business information. The AI writes each reply from the customer's request plus the services, prices, tone, and instructions you give it, so it answers their question instead of sending a stock message. On calls, the voice agent always introduces itself as an AI assistant and answers honestly if asked; you choose its name, voice, and tone.

It can take over the first response, the qualifying questions, and booking for supported leads and calls, around the clock. Many businesses keep a person for complex jobs, pricing exceptions, and existing customers, and set call transfer rules so those calls reach the team.

Every conversation is on your Leads page and every call keeps a recording and transcript, so you can see exactly what was said. Reply manually in the thread and the AI conversation for that lead stops. Then add the missing detail to your AI instructions so the next reply gets it right.

Yelp auto-response is $99/month, Thumbtack is $99/month, Google Local Services Ads is $49/month, Facebook Messenger is $49/month, Facebook Lead Ads is $19/month, and Instagram DMs is $49/month. Voice is $10/month per number plus $1 per minute of talk time. There is a 7-day trial with no contracts, per-lead fees, lead caps, or setup fees.

Choose a supported lead channel, add the business information and reply instructions the responder should use, configure the follow-up, then test a lead before going live. The owner-stated setup time is under 2 minutes.