Thumbtack
Auto-Respond is an independent service. The Thumbtack name is used only to identify a compatible third-party platform connection. Connecting requires the account holder’s authorization through the supported API flow.
Connecting Thumbtack turns your Thumbtack Pro account into a source in Auto-Respond. Every inquiry that comes in through Thumbtack is picked up automatically, answered according to your Messaging Settings, and shown on your Leads page with the full conversation.
Thumbtack is a two-way messaging source - both inbound messages and outbound replies go through Auto-Respond. For what the Thumbtack auto responder does, how it compares with Thumbtack Front Desk, and pricing, see Thumbtack Auto Responder.
What gets captured from Thumbtack
Every Thumbtack inquiry brings over whatever the customer shared on Thumbtack, including:
- Customer name
- Project details (service category, job description)
- Postal code or service location
- Availability the customer selected
- Phone number and email when the customer shares them in the conversation
- File attachments (documents or images) when the customer uploads them
Connecting a Thumbtack source
Open Sources
In Auto-Respond, go to Sources and click Add Thumbtack.
Sign in and authorize
You’ll be redirected to Thumbtack. Sign in with your Thumbtack Pro credentials and grant Auto-Respond permission to read inquiries and send replies on behalf of your Pro account. Your password is never shared with Auto-Respond - only a secure access token is returned after you approve.
Review activation
After authorizing, you’re redirected back to Auto-Respond. Your Thumbtack Pro account appears as a new source on the Sources page with a green Active status and a link to Messaging Settings.
What’s different about this source
- One source per Pro account. Unlike Yelp, Thumbtack isn’t organized by location - one Thumbtack Pro account is one source.
- Service categories come through. The service category the customer picked on Thumbtack is included in the inquiry, which helps the AI assistant tailor its reply.
- Attachments are preserved. If the customer uploaded documents or images on Thumbtack, those are visible on the lead in Auto-Respond.
Messaging Settings for this source
A Thumbtack source supports the full set of Messaging Settings:
- Conversation Setup - AI assistant or predefined messages
- Follow-ups - nurturing sequences
- Timing - business hours and delays
- Integrations - CRM and team notifications
- Contact Info - what happens when the customer shares a phone number or email
See Messaging Settings for details on each tab.
Pricing
A Thumbtack source is $99/month. See Pricing for the full table.
Troubleshooting
- Authorization failed - Make sure you’re signed into the correct Thumbtack Pro account, then try again. If you recently changed your Thumbtack password, re-authenticate.
- Messages aren’t arriving - Confirm the source is Active, open Thumbtack to confirm new inquiries are landing in your Thumbtack inbox, and re-authenticate if needed.
- Replies aren’t being sent - Check that your Messaging Settings have a Conversation Setup configured and that business hours / timing aren’t holding messages.
- Billing warning on the card - Open Billing and resolve the payment issue. The source won’t receive new messages until billing is current.
Questions about connecting Thumbtack? Email support@auto-respond.com.