Facebook Messenger
Connecting Facebook Messenger turns each of your Facebook Pages into a source in Auto-Respond. When someone messages your Page on Messenger, the inquiry is picked up automatically, answered according to your Messaging Settings, and shown on your Leads page with the full conversation.
Facebook Messenger is a two-way messaging source — both inbound messages and outbound replies go through Auto-Respond.
What gets captured from Facebook Messenger
Every Messenger conversation brings over:
- Customer name (from their Facebook profile)
- The full Messenger conversation thread
- Phone number and email — only when the customer shares them during the conversation (Facebook itself does not provide contact info)
- Any text the customer sent to your Page
Facebook does not share the customer’s phone number or email address with Auto-Respond. Those details are collected through conversation, the same way they are on Yelp or Thumbtack.
Connecting a Facebook Messenger source
Open Sources
In Auto-Respond, go to Sources and click Add Facebook Messenger.
Sign in to Facebook and authorize
You’ll be redirected to Facebook. Sign in with the Facebook account that manages your Pages and grant Auto-Respond permission to read and send messages for those Pages. Your Facebook password is never shared with Auto-Respond — only a secure access token is returned after you approve.
Pick which Pages to activate
After authorizing, you’ll see a list of the Pages your Facebook account manages. Activate the Pages you want Auto-Respond to handle. Each activated Page becomes its own source with its own Messaging Settings, Integrations, and billing line.
Review activation
The Sources page now shows each activated Page as a separate card with a green Active status, the Page name, and a link to Messaging Settings.
What’s different about this source
- One source per Page. If you manage multiple Facebook Pages, each becomes its own source.
- Contact info is collected in conversation. Facebook doesn’t give out phone numbers or emails. The AI assistant (or your predefined messages) needs to ask the customer for them.
- You must be an admin of the Page. If the Page doesn’t appear after authorizing, your Facebook account may not have message-management permission on that Page.
Messaging Settings for this source
A Facebook Messenger source supports the full set of Messaging Settings:
- Conversation Setup — AI assistant or predefined messages
- Follow-ups — nurturing sequences
- Timing — business hours and delays
- Integrations — CRM and team notifications
- Contact Info — what happens when the customer shares a phone number or email
See Messaging Settings for details on each tab.
Pricing
A Facebook Messenger source is $49/month. See Pricing for the full table.
Troubleshooting
- Authorization failed — Make sure you’re signed into the Facebook account that manages the Page, and that you approved the message-access permission on the Facebook prompt. Try again if you skipped any step.
- A Page is missing after connecting — Only Pages your Facebook account has message permission for will appear. Add yourself as a Page admin or editor with messaging rights on Facebook first, then reconnect.
- Messages aren’t arriving — Confirm the source is Active, check that your Facebook authorization is still valid (Facebook expires tokens periodically), and re-authenticate if needed.
- Replies aren’t being sent — Check your Messaging Settings. Facebook also has its own messaging rules that may hold replies if the conversation has been inactive for too long.
- Billing warning on the card — Open Billing and resolve the payment issue. The source won’t receive new messages until billing is current.
Questions about connecting Facebook Messenger? Email support@auto-respond.com.