Quick Replies
Quick Replies are reusable message templates saved to your user account. Any time you’re about to type the same thing for the fifth time — “Thanks for reaching out, what’s the best number to reach you?” — save it as a quick reply and pick it from a menu instead.
Quick Replies are per-user — each teammate has their own library. They’re different from Scheduled Messages, which pair a template with a timing rule.
Getting here
In Auto-Respond, go to Leads and open any lead. Both the Save as Quick Reply and Open Quick Replies controls are on the composer at the bottom of the Conversation view. You can also manage your library from your user settings.
Saving a quick reply
The easiest way to build your library is to save what you’re already writing.
Open any lead
In the Leads table, click a row to open the Lead Details dialog.
Type the message you want to save
Write it in the composer exactly the way you want to reuse it. If you want the customer’s name to auto-fill later, include #customer_display_name# wherever the name should go.
Click Save as Quick Reply
The text is added to your Quick Replies library. It’s available immediately on every lead you open.
Using a quick reply
Open a lead
Click the row in the Leads table.
Open the Quick Replies picker
Click Open Quick Replies in the composer.
Pick a reply
The template’s text populates the composer. The #customer_display_name# placeholder is replaced with this lead’s customer name.
Edit if needed and send
Tweak anything you want, then click Send or Send scheduled. See Messages for sending options.
The customer-name placeholder
Include #customer_display_name# anywhere in a quick reply and it will be replaced with the lead’s customer name when you apply the template. For example:
Hi
#customer_display_name#, thanks for reaching out! What’s the best phone number to reach you at?
…becomes:
Hi Jamie, thanks for reaching out! What’s the best phone number to reach you at?
Only one placeholder is supported. #customer_display_name# is the only placeholder in Quick Replies. Everything else in the template is inserted verbatim — so keep anything that should vary per customer (like specific dates or prices) out of the template.
Good templates to save
- A first-response greeting that asks for phone and best time to call.
- A price-range reply you give to general pricing questions.
- A link-to-portfolio / link-to-Google-reviews nudge.
- An “out of service area, but we can refer” response.
- A standard intake question list (“What’s the address? What’s the square footage?”).
Keep templates short and add the personal specifics manually before you send.
Managing the library
Open your quick replies from Open Quick Replies on any lead, or from your user settings. From there you can remove templates you no longer use.
Because the library is per-user, your edits don’t affect other teammates’ libraries. Share wording between teammates the old-fashioned way — paste it into a chat.
Questions? Email support@auto-respond.com.