Telegram
The Telegram integration drops a message into a Telegram chat or group every time a new lead reaches out. This is a good fit for teams that already coordinate on Telegram — the alert lands in whichever chat the team lives in.
The Telegram card is on any source’s Messaging Settings → Integrations tab.
How Telegram chats get linked
You don’t connect your personal Telegram through this card. Instead, Auto-Respond provisions a Telegram chat (or group) for your account and assigns it to you. When you open the Telegram card, you’ll see a list of the chats your account has available, and you pick the one this source should post into.
If you don’t see any chats available on the card, contact support@auto-respond.com and we’ll provision one for your account.
What you’ll get
- A Telegram message in the chat or group you pick for each incoming lead.
- Lead’s name, contact info (if shared), and the original inquiry.
- Optionally, the source name so everyone knows where the lead came from.
Connecting Telegram
Open the integration
In Auto-Respond, open the source → Messaging Settings → Integrations tab → Telegram card.
Pick a chat
The card shows a list of Telegram chats linked to your account, each one labeled with its chat name and chat code. Pick the one you want lead alerts to post into.
Validate and save
Click Validate Connection. A test message is sent into the selected chat. Open Telegram — if the test message is there, you’re set.
Turn on the Enable toggle
The integration doesn’t send anything until Enable is on.
Options
Enable
Turns the integration on or off for this source. Default: off.
Inherit from parent
Only shown on a location with a parent business. When on, the location uses the parent’s selected Telegram chat. When off, it has its own.
Chat
The Telegram chat or group messages will be sent to. The card shows the chat name and the chat code so you can tell them apart if you have more than one chat linked to your account.
Create customer only when contact info is captured
Default: off.
- When on — The Telegram alert is sent only once the lead has shared a phone number or email.
- When off — The alert is sent the moment the lead reaches out.
Create only for new leads
Default: off.
- When on — Returning leads don’t trigger a Telegram alert.
- When off — Every lead triggers an alert.
Include source name
Default: off. When on, the source name is added to the Telegram message.
Validate Connection
Sends a test message into the selected chat.
Disconnect
Unlinks this source from the chat. Confirmation required. The chat itself stays linked to your account and can be picked again later.
What the notification contains
Each Telegram message includes:
- Lead’s name (if shared)
- Phone number (if shared)
- Email (if shared)
- The original inquiry text
- The source the lead came from (if Include source name is on)
Disconnecting
Open the Telegram card → click Disconnect → confirm. The source stops posting into the chat.
Troubleshooting
- No chats available to pick — Your account hasn’t been provisioned a Telegram chat yet. Email support@auto-respond.com and we’ll set one up.
- “Validation failed” — The chat is no longer reachable. Pick a different chat, or contact support.
- No messages arriving — Check that Enable is on and you’ve picked a chat. If Create customer only when contact info is captured is on, the lead hasn’t shared phone or email yet.
- Too many messages in the group — Turn on Create customer only when contact info is captured or Create only for new leads to cut down noise.
Questions about the Telegram integration? Email support@auto-respond.com.